We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role:
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This role is responsible for developing and managing new and existing lending and depository relationships. Business Banking Officers will prospect for new business opportunities, conduct initial loan eligibility, structure individual loans, communicate with all parties, and coordinate the closing of commercial and SBA loans. They will also maintain and service an existing portfolio of business clients, ensuring their ongoing financial needs are met. Duties and responsibilities may include:
- Prospect and generate new commercial and SBA business through various sales activities, including outside calling, networking, community events, online sales techniques, and referral partnerships.
- Promote and cross-sell other Bank products and services to meet customer needs, such as business and non-business deposit accounts, credit cards, mortgage loans, and cash management products.
- Perform customer site visits to promote and sell established products and services.
- Serve as an ambassador of the IncredibleBank brand, enhancing the Bank’s reputation and developing additional business opportunities and centers of influence.
- Independently negotiate complex terms and conditions of all types of commercial and SBA loans.
- Review loan requests and credit histories, prepare proposed credit memos with recommendations for loan pricing and terms, in collaboration with Business Banking management and/or the Credit department.
- Assists and partners with the credit team to underwrite loan requests by conducting detailed financial data analysis to determine if proposed applications meet the Bank’s lending criteria and policies.
- Consult and present to various committees for approval and/or transactional eligibility.
- Monitor the commercial loan portfolio to maintain acceptable risk levels in accordance with Bank loan policy, utilizing proper credit risk rating, credit analysis, and loan structure to ensure early identification of potential issues and accurate risk ratings.
- Conduct daily reviews, approvals, and dispositions of commercial overdrafts and loan past dues.
- Regularly collect and review reports and financial statements to identify changes in borrower’s economic conditions and respond efficiently to clients’ evolving financial situations.
- Complete annual reviews with the Credit Team and communicate the Bank’s relationship position to clients.
- Maximize portfolio profitability through appropriate pricing of new loan originations, fee income, and selling of all Bank products and services.
- Manage individual Profit and Loss Statement to drive positive financial performance, reviewed annually.
- Maintain accountability for achieving annual production goals, which are subject to change per annual review practices. Metrics include conventional and Government guaranteed loan production, deposit growth, and referrals to other Bank partners.
- Gather, review, and forward periodic business, financial, and personal background information.
- Maintain constructive and positive relationships with loan applicants, borrowers, their representatives, referral sources, and Bank partners, delivering ICE both internally and externally.
- Provide timely and concise updates on transaction status to Bank partners as needed.
- Inform prospects and customers of approvals and declinations in both written and verbal form, adhering to Bank procedures and federal guidelines.
- Utilize the organization’s customer relationship management software to enter and log all sales activities daily. Submit prospect reports and weekly pipeline to management, ensuring all data is accurately entered and managed within the tracking system.
- Maintain complete confidentiality with internal and external customer information, adhering to all fiduciary responsibilities.
- Ensure compliance with banking regulations and internal SOPs including SBA SOPs in all client interactions.
- Stay updated on industry trends, regulations, and economic conditions to provide informed advice to clients.
- Understand the IB Business Banking strategy and work with management to integrate processes and modules across the industry vertical.
This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm EST Monday through Friday.
This position will work on-site at one of our IncredibleBank branch locations in Marquette, MI. Frequent travel will be required based on business and/or customer needs.
About You:
You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
And, we’d be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:
- Bachelor’s degree in Finance or Business Management and 5+ years related conventional and government guaranteed lending experience and/or training, or equivalent combination of education and experience in related financial roles.
- Comprehensive knowledge of commercial lending guidelines, loan programs, products and services, procedures, practices, and markets required.
- Strong understanding of branch technologies, processes, and performance metrics.
- Excellent mathematical and analytical skills required.
- Strong understandin
