Job Summary:
The Defect Manager R2P0 is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases. Acting as a central point of contact, this role ensures that issues-whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)-are properly tracked and resolved. The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.
Key Responsibilities:
1. Issue Management:
Own the issue intake process for both pre-production and post-production phases.
Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.
2. Coordination and Communication:
Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
Support escalations and provide clear status updates to stakeholders and leadership.
3. Data Management & Reporting:
Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
Present periodic reports to management on issue status, emerging patterns, and areas requiring attention.
Assist in capturing lessons learned and integrating feedback into future program development.
4. Team Leadership & Structure Alignment:
Work within a team structure organized by Vehicle Family and Lifecycle Phase.
Provide guidance and technical oversight to team members supporting both development and field issue resolution.
Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights
Basic Qualifications:
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field
A minimum of 5 years of experience in automotive engineering, quality, or validation environments.
Demonstrated experience with issue tracking systems and related tools.
Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
Strong communication and organizational skills with the ability to influence across teams.
Experience working with cross-functional and global teams is a plus.
Preferred Qualifications:
Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field
Key Competencies:
Strong analytical and problem-solving skills.
Process-oriented with attention to detail and documentation.
Ability to manage multiple issues and drive them to closure under tight timelines.
Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
High ownership and accountability
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
