Job Description
The Role:
As the Assistant Manager, Revenue Operations - Commercial , you will play a key role developing and executing strategic revenue programs that drive GM Envolve OnStar Fleet subscription performance for our Commercial audience segment. This is a highly strategic and cross-functional role where you will be responsible for increasing acquisition and customer success metrics through synthesizing data to bring insights forward, optimizing the funnel and ensuring all revenue operations are performing as expected. This position provides an opportunity to join a dedicated team that has ambitious goals, generating enterprise-wide impact, fostering innovation and growth within the fleet and commercial space.
The ideal candidate is a naturally curious learner who actively seeks new knowledge and embraces ongoing growth. They are motivated by driving meaningful, measurable business results and take pride in moving the organization forward through their work. They excel at inspiring and aligning cross-functional teams around shared goals, fostering strong collaboration and momentum. They are confident in making decisions, owning outcomes, and stepping into accountability with clarity and purpose.
What You'll Do:
Lead the creation and implementation of acquisition and retention strategies for Commercial customer segments into OnStar plans, driving business growth.
Create and execute a Commercial audience strategy reaching mid-to-large size businesses, designed to hit monthly and annual targets.
Coordinate with finance, sales, and marketing to develop accurate revenue forecasts and track progress against KPIs.
Analyze data, identify channel customer pain points, then adapt our approach to improve KPIs.
Partner with data and analytics team members to develop dashboards and visualizations that track performance, customer behaviors, marketing effectiveness, and loyalty metrics.
Provide regular reporting on the health of the overall Commercial audience funnel, revenue pipeline, highlighting risks and opportunities that inform strategic decisions.
Collaborate closely with the leadership team to improve our commercial KPIs.
Execute alongside the OnStar Dealer (Field, Operations & Performance) teams to increase channel performance.
Test ideas, find ways to automate, rinse and repeat
Your Skills and Abilities (Minimum Qualifications):
Minimum 5 years; example areas may include:
Subscription Performance Management (B2B Preferred)
Fleet Management
Marketing
Strategic consulting
Program Management
Understanding of key Sales & Marketing components (i.e KPIs, 4Ps, test-and-learn, etc.)
Understanding of subscription business models
Strong business acumen with the ability to execute on data-driven insights
Strong analytical skills and use of analytics tools (e.g., Tableau, Power BI, Excel) with the ability to leverage data to drive insights and decision-making.
What Will Give You a Competitive Edge (Preferred):
Prior experience in automotive subscription services, business-to-business revenue operations, consulting, software as a service or fleet management.
Proven track record of driving revenue, operational efficiency and growth in a fast-paced, high-growth environment.
Successfully launched, executed and managed programs spanning every stage of the revenue lifecycle.
#LI-ST1
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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