The Quality team is currently seeking a solutions-oriented Quality Data Analyst to join the Quality team at the Detroit Assembly Plant, Mack in Detroit, MI. The Quality Data Analyst is responsible for supporting in the identification of warranty issues from the field and clearly defining the problem or issue. The Quality Analyst will research warranty data for issue identification, and document and communicate appropriate communications to the responsible support teams. They will work with Engineering and assembly plant personnel to track issue resolution and ensure effective containment and permanent corrective actions are established.
Specific Responsibilities include but are not limited to:
Analyze warranty claim data
Perform analysis of warranty data to identify trends, emerging issues, and focus areas
Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order todemonstrate the issue
Research issues using available tools
Create appropriate documentation (Transmittals/GIMs) that very clearly describe the vehicle issue that the customer experiences
Provide additional information to the individuals assigned to understand and resolve the issue
Maintain Transmittal updates based on input from the Engineers assigned to issue resolution
Assure all criteria are met for Transmittal closure
Chart data asrequired to define an issue to demonstrate progress of the team
Participate in processes consistent with issue resolution management and closure
Achieve KPI's established
Communicate with dealers to better understand vehicle issues and dealer repair actions
Strong interpersonal skills with ability to work in a team environment
Represent the "Voice of the Customer" to the platform teams
Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis
Basic Qualifications:
Bachelor of Science in Engineering, Engineering Technology or related area of study
3+ years experience working as an analyst or other similar related field
Ability to work and interact with all levels of the organization
Strong oral, written, presentation and organizational skills
Ability to translate technical data and analysis into an executive summary format for presentation in easily understandable formats
Ability to embrace cross-functional teams responsible for developing, specifying, building, and launching powertrain manufacturing processes
Knowledge of advanced problem-solving skills and ability to manage data analysis toidentifyroot causes and attack them to closure
Knowledge of cost studies and strategic planning
Microsoft Office intermediate or advance knowledge
PreferredQualifications:
Master's degree in Engineeringor other similar technical equivalent
Preferred10 + years manufacturing experience,Powertrain Manufacturing experience a plus
Preferred5+ years' experience in program management or multi-tasking environment
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
