The Parts & Service Business Center Lead is responsible for leading and optimizing the service and parts operations within the Stellantis CJDRF dealer network. This includes revenue generation through Mopar & private label parts, accessory sales and a strategic focus on the customer experience to drive increased loyalty and retention.
Sales and Business Development:
Ownership overall retail/wholesale parts sales, service, service quality, warranty, service contracts and customer experience.
Identify, assess regional market needs and opportunities
Develop and implement a strategy to increase parts sales and customer loyalty
Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support
Challenge status-quo, discover and champion best practice benchmarking, process improvement
People Leadership:
Lead independent entrepreneurs to achieve higher levels of performance
Lead and mentor the field team to realize their potential professionally, deliver breakthrough results
Build team through strong collaboration, mentorship, trust and mutual respect
Develop and raise the technical expertise and competency in both the dealership and field
Basic Qualifications:
Bachelor's degree in Business, Marketing, Automotive Technology or related field
10+ years' experience of increasing responsibility in automotive sales
Supervisory experience
Proven track record of achieving breakthrough sales results
Experience managing large team, holding them accountable & delivering tough messages
Strong influencing and negotiation skills
Willingness to relocate
Willingness to travel 50%
Preferred Qualifications:
Master's degree
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing: Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing.
Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Salary: $154,000 to $231,000, pay will depend on several factors including experience and location of position.
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
