The Medical Assistant supports physicians and clinical staff in a pain management setting by providing high-quality patient care, assisting with procedures, and ensuring efficient clinical operations. This role requires strong clinical skills, attention to detail, and a compassionate approach to patients experiencing chronic pain.
Clinical Support
Prepare patients for examinations, procedures, and injections (e.g., epidural steroid injections, trigger point injections)
Obtain and document vital signs, pain scores, medical histories, and medication lists
Assist providers during in-office pain management procedures
Perform injections, EKGs, phlebotomy, and wound care as permitted by scope of practice
Set up and clean procedure rooms following infection control standards
Sterilize instruments and maintain clinical supplies
Medication & Compliance
Review and reconcile medications, including controlled substances
Assist with urine drug screens and chain-of-custody documentation
Support compliance with pain management protocols and regulatory requirements
Educate patients on treatment plans, post-procedure care, and medication instructions
Administrative & Documentation
Accurately document patient interactions and procedures in the EHR
Assist with prior authorizations, referrals, and procedure scheduling
Coordinate follow-up appointments and diagnostic testing
Maintain accurate and confidential patient records in compliance with HIPAA
Patient Care & Communication
Provide compassionate, respectful care to patients experiencing chronic pain
Address patient questions and concerns professionally and empathetically
Serve as a liaison between patients, providers, and care teams
Education: High school diploma or equivalent required; medical office or billing coursework preferred.
Experience: Minimum of one year of experience in a medical office setting, preferably in pain management, orthopedics, or physical medicine.
Skills and Abilities:
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy.
Proficiency in electronic medical records (EMR) and Microsoft Office applications.
Ability to multitask and manage competing priorities in a busy clinical environment.
Compassionate and professional demeanor when interacting with patients in pain.
Working knowledge of medical terminology, insurance processes, and HIPAA compliance.
