It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Eligible candidates must have an active adjuster's license within their home state to be considered.
Subrogation Claim Support Assistant II- AAA The Auto Club Group
Reports to: Claim Manager as appropriate
What you will do:
Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.
Additional Responsibilities within Subrogation Operations include, but are not limited to:
Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and Casualty
Manage diary gather proofs and assist with Collection Vendor referrals
Process collection recoveries and reports
Pay expense invoices
Research unidentified checks
Issue deductibles when applicable
Run searches as instructed by claim handlers
Supervisory Responsibilities:
None
How you will benefit:
A competitive hourly salary between $19.00 - $24.00
ACG offers excellent and comprehensive benefits packages, including:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more!
Required Qualifications (these are the minimum requirements to qualify):
Education:
High School Diploma or equivalent
OR
Three years of experience in processing, customer service or business administration
Experience in:
Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of complex problems
Processing transactions andposting to appropriate accounts
Organizing and prioritizing multiple tasks
Communicating effectively (oral and written)
Using automated processing and computer systems
Gathering data and preparing reports
Auditing records, products, and computer files
Compose routine correspondence including letters and memos
Knowledge of:
Claim processing functions
Claim processing system
Claim processing policy and procedures
Data processing techniques
Techniques used to audit data
Skills and Ability to:
Successfully complete General Claims Training
Preferred Qualifications
Effective communication skills both oral and written
One or more years of customer service experience
Call center or queue calling experience a plus
Experience working within an insurance or claims processing environment a plus
Knowledge of subrogation claims a plus
Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and... For full info follow application link.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
