The Customer Service Specialist serves as the first point of contact for patients and referral partners. This role requires hands-on learning of medical equipment, strong customer service skills, and the ability to manage administrative tasks with accuracy and professionalism.
Schedule: Monday-Friday, 8:00am-5:00pm (1-hour lunch)
Key Responsibilities
Provide high-quality customer service via inbound calls, outbound calls, and email
Consult with patients one-on-one to ensure understanding and successful equipment setup
Obtain, analyze, and verify referral information
Create orders and schedule equipment delivery as prescribed by the patient's provider
Process orders and route calls to appropriate internal teams
Follow up on inquiries and ensure timely resolution
Learn and navigate internal systems and medical equipment
Meet call, email, and service goals
Required Skills & Experience (Must-Haves)
1-3 years customer service or administrative experience
Must be in office, medical, or insurance settings
Experience in a medical or clinical environment
Examples: Medical Assistant, CNA, Insurance Verification, or similar
Ability to learn and understand technical/medical equipment
Strong attention to detail
Comfortable working directly with customers
High levels of empathy, patience, and professionalism
Physical Requirements
Training & Work Environment
Hands-on training with management (approx. 1 month before fully independent)
Business casual environment - closed-toe shoes required; scrubs allowed
Team includes 3 drivers, warehouse staff, CSR team, clintechs, and an RT
Fun, friendly, tight-knit office culture
On-Call Rotation (After Direct Hire)
One weekend day: 9am-9pm
One weeknight per month: 5pm-9pm
Remote work allowed during on-call shifts
All logged hours paid at hourly rate + time-and-a-half overtime
Guaranteed stipends even if no calls occur:
Weeknight: $25
Weekend: $60
Holiday: $100
On-call schedules are released quarterly, and employees may swap or pick up additional shifts.
Job Type & Location
This is a Contract to Hire position based out of Southfield, MI.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Southfield,MI.
Application Deadline
This position is anticipated to close on Feb 13, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
