Job Family: Buildings
Req ID: 493582
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!?We know that the only way a business thrives is if our people are thriving.?That's?why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.?Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and?responsible environments. Our aim?isn't?just about improving?buildings;?it's?about creating perfect places that improve people's lives.??
Transform the everyday with us !
Our? Client Service Managers ?manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements.? As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You'll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.?
As a?Client Service Manager,?you will: ??
Manage assigned service agreement accounts, driving?to?a?financial target?and?outstanding customer satisfaction and retention
Balance time between on-site customer interactions and back-office responsibilities
Develop account strategies to achieve the customer's business goals,?leveraging?the company's entire service and product portfolio
Develop service delivery plans with the customer to?provide?service agreement scope of work
Identify?customer needs and make prioritized recommendations for service agreement adds, upgrades,?and escalations
Participate in the development of a master schedule to deliver service for all customers in the service area?and lead quality assurance activities that will support service agreement renewals
Maintain excellent organizational and interpersonal skills
You will make an impact with these qualifications:? ?
Basic Qualifications:??
On-the-job experience working within:
The Building Automation / technology industry
Engineering HVAC and Building Automation systems
Project Management skills in similar industry
Experience with Microsoft Office and business software systems
High school diploma or state-recognized GED
Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
Associate or bachelor's degree in a related technical field?
2+ years' experience in the building automation / technology industry
Demonstrated experience in demand-side energy services or Certified Energy Manager
Ready to create your own journey? ?Join us?today!
About Siemens
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with?purpose?adding real value for customers.??
Our Commitment to Equity and Inclusion in our Diverse Global Workforce
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #Zone3-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse hvac?controls, building controls, programming,?hvac?field technician, heating, ventilation, air conditioning, direct digital control, apogee,?Desigo, Modbus, Tridium, Niagara,?Alerton, commissioning,?LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration
Curious to see what a Client Service Manager does every day?
Youtube Video (https://youtu.be/cjRbX0-qkfY?si=05etx7XQLqCBT5Qa) $61,547 $105,509 5%
Organization: Smart Infrastructure
Job Type: Full-time
Category: Customer Services
