About iMPROve HealthCome join the iMPROve Health team!iMPROve Health is Michigan’s Medicare-designated Quality Improvement Organization, and we’re proud to be recognized as both a Cool Place to Work by Crain’s Detroit Business (four years running) and one of Modern Healthcare’s Best Places to Work in Healthcare.
As a nonprofit with more than 40 years of experience, we’re dedicated to improving healthcare across the continuum of care using evidence-based, data-driven strategies. We provide medical consulting and review services, along with data analysis, to federal agencies, state Medicaid programs, public health organizations, healthcare facilities, private health plans, and other third-party payers. Our team also specializes in impartial utilization review, dispute resolution, and peer review. Our mission is simple: help healthcare get better.
This position is hybrid, offering the flexibility to work remotely approximately 90% of the time with in office work in the Detroit, Michigan area 10% of the time. We prioritize work/life balance and invest in our employees’ growth through professional development and continuing education opportunities. Our benefit package includes medical, dental, vision, life insurance, short- and long-term disability, and a generous 401(k) match.
At iMPROve Health, we are committed to improving the quality, safety, and efficiency of healthcare. While we do not provide direct patient care, our healthcare professionals—including physicians, nurses, and experienced consultants—partner with providers to promote the use of evidence-based best practices. We offer our clients a trusted, impartial resource that understands the complexities of the healthcare landscape and is dedicated to thoughtful, high-quality solutions.
Join us in making a meaningful impact on healthcare—one improvement at a time.
Position SummaryWe are seeking a dedicated and proactive Helpdesk Support Specialist to join our technical support team. This role serves as the first point of contact for end users, providing timely and effective first-line technical assistance. The ideal candidate is patient, detail-oriented, and customer-focused, with strong technical troubleshooting skills and a passion for continuous learning.The Helpdesk Support Specialist will diagnose and resolve hardware, software, network, and operating system issues, document solutions, and collaborate with internal teams to resolve more complex technical problems while ensuring a high level of user satisfaction.Key ResponsibilitiesRespond to, log, and track technical support tickets from end usersDiagnose and resolve hardware, software, and operating system issuesConfigure, install, and maintain equipment and operating systemsProvide remote technical support as neededDocument procedures, solutions, and troubleshooting stepsEscalate complex or unresolved issues to appropriate teamsMaintain accurate and up-to-date records of support tickets and statusesAssist with maintaining and updating IT equipment inventoryEnsure a positive user experience and high level of customer satisfactionParticipate in training sessions, technical meetings, and ongoing professional development
Required QualificationsProven experience with Microsoft 365 administrationStrong working knowledge of Office 365, Exchange Online, SharePoint, Teams, and OneDriveExcellent problem-solving and analytical skillsStrong verbal and written communication skillsAbility to manage multiple tasks and competing priorities in a fast-paced environmentExperience with Microsoft 365 security and compliance featuresAbility to work on site in the Detroit area at least 10% of the time (48202 zip code)
Preferred QualificationsBachelor’s degree in Computer Science, Information Technology, or a related fieldPrior experience in a helpdesk or technical support environment
Equal employment opportunity, including veterans and individuals with disabilities.
PI281973130
