Job Details

Description

Under the supervision of the Senior Network Administrator, ensures the operation and availability of the county's networked computers and all related peripheral devices. Repairs, troubleshoots, installs, and maintains county networked PCs, software and peripherals while providing superior customer service to the county departments and end-user base.

Essential Functions

 All levels of Computer Technician perform some or all of these duties and responsibilities on a daily basis: 

1. Troubleshoot, repair, install and maintain PC related hardware on the County's network.
2. Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems.
3. Visits departments throughout the County to trouble-shoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, telephones, faxes, modems, and other peripherals.
4. Determines the need to contract out repair work.
5. Tracks inventory by staff member and workstation and ensures this information is updated and accurate in the county's call tracking system. 
6. Assists in developing specifications and recommends computer related purchases to management.
7. Coordinates work orders for the installation of new equipment and recycles old equipment.
8. Ensures all necessary software and data is migrated and network connectivity is established.

Ensures the accurate and complete logging of required information into the IT call tracking system.

• Adheres to county and IT policies and procedures.
• Provides software support on county approved applications and operating systems.
• Assists with special projects as needed.
• When necessary, escalates problems to management or the appropriate secondary level of support resource for resolution.

Other Functions:

• Performs other duties as assigned.
• Must adhere to departmental standards in regard to confidentiality and other privacy issues.
• Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.
• Good knowledge of internet security and data privacy principles.
• Grade 2 also requires.
• Prior successful Project Management experience.
• Ability to work with minimal supervision.
• Ability to work with all departmental resources.
• Ability to serve as a mentor to Grade 1 Computer Technicians.

Employment Qualifications

Grade 1

Associate's degree in Computer Science or equivalent technical institution certificate. Or, 1 – 3 years of Information Systems work experience providing end-user technical assistance. A+ and MCSA certification preferred but not required. Possession of a valid Michigan Driver's License.

Grade 2

Associate's degree in Computer Science or equivalent technical institution certificate and 3 – 5 years of Information Systems work experience providing end-user technical assistance A= and MCSA certification preferred but not required. Possession of a valid Michigan Driver's License.

(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)

Requirements and Working Conditions

Working Conditions:

• This position works in an indoor environment. There is no planned exposure to prominent lights, noises, odors, temperatures or weather conditions.
• This position operates a variety of vehicles including cars, and trucks.
• This position operates non-powered hand tools such as utility knives, hammers, pliers, wrenches, screwdrivers, chisels, saws, etc. 
• This position is required to travel for meetings and appointments.

• This position requires the ability to sit, stand, walk, traverse, climb, balance, twist, bend, stoop/crouch, squat, kneel, crawl, lift, carry, push, pull, reach, grasp, handle, pinch, type, endure repetitive movements of the wrists, hands or fingers.
• This position's physical requirements require periodic stamina in climbing, balancing, and pinching.
• This position's physical requirements require regular stamina in walking, traversing, twisting, bending, stooping/crouching, kneeling, crawling, lifting, carrying, pushing, pulling, reaching, grasping, handling,
• This position's physical requirements require continuous stamina in sitting, standing, typing and enduring repetitive movements of the wrists, hands or fingers.
• This position performs medium work requiring the ability to exert between 20-50 pounds of force in the physical requirements above.
• This position primarily requires medium visual acuity to perform tasks at arm's reach such as operating machinery, operating vehicles or heavy equipment, performing cleaning tasks, etc. 
• This position requires the ability to communicate and respond to inquiries both in person and over the phone.
• This position requires the ability to operate a PC/laptop and to enter & retrieve information from a computer.
• This position requires the ability to handle varying and often high levels of stress.