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Claims Operations Analyst

Job Code Number

357709985

Job Description

Claims Operations Analyst

US-MI-Lansing

Job ID: 2026-8535
Type: Regular Full-Time
# of Openings: 1
Category: Claims
Farm Bureau Center

Overview

Claims Operations Analyst Objective

To serve as an expert for the Claims Division focused on claims systems, processes, file quality and training. To represent Claims on projects to ensure claim systems and processes meet business requirements. To develop, administer and perform examinations on auditable activities. To support all members of management in the effective discharge of their responsibilities by furnishing them with independent reports, analysis, appraisals, recommendations, and pertinent comments concerning the auditable activities reviewed. To monitor and report on vendor performance. To utilize analytics to measure, evaluate, and improve functions. To work with Claims division managers to develop best practices guidelines to drive quality and consistency.

Responsibilities

Claims Operations Analyst Responsibilities

Act as a resource for work relating to the implementation of any claims program or process. Implement standards for production, productivity, quality, and customer-experience. Identify and resolve problems. Determine system improvements and implement change.

Develop engaging and informative training materials, online courses, videos, and job-aids.

Assist with content development and maintenance by collaborating with teammates and content area experts to ensure training material is current and accurate. Monitor updates to policies and systems and recognize when updates need to be made to training materials.

Analyze performance and training challenges to determine business goals, gaps between desired and actual results, and implement improvement methods

Act as an organizational change management champion for the Claims division, with an emphasis on training, adaptation and accountability.

Qualifications

Claims Operations Analyst Qualifications

Required

Bachelor's degree in accounting, finance, insurance or other related major required, or equivalent experience may be considered.

An AIC or CPCU or other insurance designation earned or pursuing required.

Five years Insurance Claims experience required.

Computer usage and proven skills in Microsoft Office required.

Proven knowledge of claims procedures, audit processes, insurance policy coverages and legal defense.

Effective writing, keyboarding, telephone and analytical skills required.

Must have excellent communication, customer service and strong leadership skills, and ability to deal with people of all levels in all divisions.

Must have access to high-speed Internet at home.

Must possess a valid driver license with an acceptable driving record.

Preferred

Teaching skill for claims technical training preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal employment opportunity, including veterans and individuals with disabilities.

PI281942426

Organization Profile

Employer Name:

Job Target

Address:

225 State Street

Address Line 2:

Suite 300

City:

New London

State/Province/Region:

Zip/Postal Code:

06320

Description:

JobTarget is the foundation upon which careers and companies are built. Our technology and services connect millions of job seekers to hundreds of thousands of companies through thousands of job boards. We facilitate faster, more meaningful connections by powering niche job sites that target specific audiences of talent, and providing technology and advertising solutions for employers to more quickly and cost-effectively locate the most qualified candidates for their openings. Explore our Products & Services to experience the JobTarget difference or check out Who We Serve to narrow in on the best solutions to serve you.

Job Summary

Organization

Michigan Farm Bureau

Location

Lansing, Michigan 48909

Job Code Number

357709985

Positions Available

Expiration Date

3/2/2026

O*NET Code

15-2031.00

O*NET Occupation

Operations Research Analysts

Education Level

High School Diploma/Equivalency

Job Characteristics

Full-time

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Claims Operations Analyst

Organization Profile

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