AmericInn of the Porcupine Mountains is seeking new members of our team!
We're looking to fill Front Desk Agent positions to assist on all shifts.
Competitve Starting wage depending on experience.
Purpose of Position: To provide an efficient and friendly atmosphere to service guests.
Essential Functions
1. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards
2. Provides quality service for guests including providing pertinent information about the area
3. Handle and resolve guest’s complaints.
4. Operate switchboard giving courteous, polite service
5. Assist in training of new front desk staff
6. Demonstrate good communication skills
7. Perform basic math using a calculator
8. Have legible handwriting
9. Knowledge of computer equipment
10. Record information in the clerk logbook and shift reports
11. Promptly report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or Company property
12. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis
13. Promote all marketing programs to the guest
14. Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance
15. Maintain a neat and clean appearance behind the front desk in the lobby area
16. Operate TDD equipment for hearing impaired guests
17. Implement all company policies and procedures for safety and security
18. Send and receive faxes
19. Responsible for key control. Issues and receives both room keys and master keys
Mandatory Job Requirements
- High School diploma or GED Required
- Must be at least 18 years old
- Read, write and speak English
- Neat, Well-groomed appearance
- Must have a flexible schedule to include evenings and weekends
- Good communication skills
- Pleasant personality and people skills
Accountability
- Front desk area of Accounting Audits
- Maintain a high level of quality, service and cleanliness
- Daily accountability for cash drawer, deposits and guestroom sales
Marginal Job Functions
- Cleaning guestrooms and lobby areas as needed
- Restocking front desk supplies
- Deliver cribs, towels or other items to guestrooms as requested
- Perform light maintenance duties
