Job Description
Summary:
The Consulting Vertical Lead, WholeSale Distribution is responsible for building and leading a world class professional services practice for NetSuite's WD customers. This team supports the growth and retention of NetSuite recurring revenue by helping customers configure and customize their service to optimize the return on their investment. Reporting directly to the Consulting Industry Lead for Products, this individual will have direct responsibility for leading all business operations and resources within the team. He/she will have responsibility for meeting strategic, financial, and operational objectives. This role includes the following specific responsibilities:
Skills /Motivation / Culture Fit
Highly self-motivated, hard-working, and objective driven.
Demonstrates a high degree of accountability/ownership in attainment of monthly & quarterly performance objectives
Open to constant change and innovation; proven ability to drive change and adoption throughout organization.
Proven ability to thrive in a fast-pasted, volume and velocity environment with aggressive growth targets and multiple, sometimes conflicting, priorities
15+ years of Products - Retail, Manufacturing, WholeSale Distribution Industry consuting experience and demonstrated success in building and running a global technology-based professional services organization which includes significant nearshore and offshore development operations.
A proven track record of delivering services to large global/complex enterprises ranging F500 through to early-stage startups
A proven track record of strong working relationships between the various groups in Customer Success (Customer Success Pre-Sales, ACS, LCS, Support) as well as across the organization (GTM, Product Development, Sales, Account Management, Engineering) in order to successfully support the goals of our employees, customers, and business
Consistent track record of meeting and exceeding performance expectations as a Delivery Leader for 5-7 years.
A results-oriented and business savvy technology leader who has overseen project portfolios of over 250 client-facing implementation projects.
A track record of enabling and developing the skills and careers of direct reports (ie: senior managers and directors)
Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
Demonstrated success as a customer facing executive.
Strong technical background and process capability.
Strong application solution experience - ideally with ERP, CRM or similar scale solution. Oracle Netsuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft, Infor).
Qualifications:
15+ years of Products - Retail, Manufacturing, WholeSale Distribution Industry consuting experience and demonstrated success in building and running a global technology-based professional services organization which includes significant nearshore and offshore development operations.
A proven track record of delivering services to large global/complex enterprises ranging F500 through to early-stage startups
A proven track record of strong working relationships between the various groups in Customer Success (Customer Success Pre-Sales, ACS, LCS, Support) as well as across the organization (GTM, Product Development, Sales, Account Management, Engineering) in order to successfully support the goals of our employees, customers, and business
Consistent track record of meeting and exceeding performance expectations as a Delivery Leader for 5-7 years.
A results-oriented and business savvy technology leader who has overseen project portfolios of over 250 client-facing implementation projects.
A track record of enabling and developing the skills and careers of direct reports (ie: senior managers and directors)
Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
Demonstrated success as a customer facing executive.
Strong technical background and process capability.
Strong application solution experience - ideally with ERP, CRM or similar scale solution. Oracle Netsuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft, Infor).
Skills:
Leadership
Strong leadership skills and executive presence. Someone who is smart, kind, competitive and wants to grow a company.
Ability to lead, influence and motivate others.
Ability to build a cohesive team with common processes, rules, and procedures, while maintaining morale.
Management
Sets extremely high standards for self and team. Provides strong leadership but encourages input from the team in the decision making process and possesses good team-building skills.
Will have demonstrable success in developing teams that are scalable and stable.
Build and perpetuate a positive 'can do' team culture, but also a culture that is respectful, courteous and has high integrity.
Ability to work to tight deadlines and under pressure.
Knowledge of project management principles and ability to effectively manage projects of varying size and scope.
Intellect
Understanding of technology as it relates to software, systems/solutions development and other technical areas to manage the team appropriately.
A strong intellect, evidenced by good academic credentials that will be able to stand shoulder to shoulder with some very keen minds.
Will display the emotional intelligence needed to influence and direct a wide range of personalities, through a period of profound growth and change.
Creativity and entrepreneurial flair is essential, as is the ability to think truly out of the box
Communication
A natural leader with superior communication skills; thrives when out in front of enterprise-level customers.
Executive presence is important in order to engage the CEO and COO in the customer environment to influence the participation in their deployment of the Oracle Netsuite solution.
Ability to build and maintain relationships with other key associates to drive revenue attainment.
Exceptional negotiation, presentation, and listening skills. Must have the credibility and commercial maturity necessary to give high-quality input to senior management meetings as well as presentations to the customer base.
Will spearhead a business in a high-growth phase.
Must be able to work effectively at all levels. Will have the gravitas, charisma and knowledge to be credible in all business situations.
Ability to act in an autonomous role.
Travel:
Responsibilities
Responsibilities:
Directly oversee and grow a consulting delivery team of over 50 team members including managers and consultants. Indirectly oversees and coordinates a team of over 100 matrixed consulting delivery resources.
Directly oversees a substantial project portfolio consisting of 1,000 customer implementation projects.
Meets or exceeds key quarterly and annual organizational performance metrics related to delivery quality, customer satisfaction, productivity, revenue, and profitability.
Drives strategic direction of the Products Industry Team. Works closely with Executive Leadership Team to develop and execute strategic plan.
Partners with Oracle Netsuite Sales Leaders to ensure successful sale and delivery of professional services in addition to providing high level consultation in support of sales opportunities.
Develop relationships with customers to ensure high levels of customer satisfaction with the delivery of professional services.
Drive the continuous evolution of Professional Services through incorporation of
