A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Frontline interaction with patients and families performing clerical functions in a busy outpatient specialty clinic setting for Taubman Medical Specialties. We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal customer service experience.
- Check in and check out patients
- Scheduling and coordination of patient appointments, tests and consults
- Gather and verify patient demographics, insurance and other pertinent information
- Prepare, maintain and update forms, consents, and questionnaires
- Provide general information to staff and families
- Process patient charges, collect payments and reconcile cash collections
- Management of MiChart in-basket notes
- Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance patient experience
- Perform other related duties as assigned
- High school diploma or General Education Development (GED) credential
- 0-2 years of experience required
- General office experience; preferably in a medical setting
- Candidate must have excellent verbal and written skills
- Candidate must demonstrate team effort, be able to work independently, have good organizational and prioritization skills
- Candidate must have an excellent attendance record
- Excellent customer service skills
- Excellent interpersonal and communication skills
- Strong attention to detail
- Basic medical terminology
- Previous experience in an ambulatory care clinical setting
- Knowledge of University and Department of Internal Medicine policy and procedures
- Experience working with Cadence and MiChart and Insurance carriers
- High school diploma or General Education Development (GED) credential
- 2-3 years of experience desired
Shift/Hours/Days: Days/ 7:00AM - 6:00PM/ Monday - Friday (hours may vary)
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
