Global Client Partner - Strategic Accounts (Managed Learning Services)
Position Summary
Our Global Client Partners protect and expand GP Strategies' most valuable relationships-global enterprises that invest $25100M+ annually in learning and talent solutions. Your mission is threefold: (1) deliver doubledigit organic growth, (2) capture whitespace through new services and geographies, and (3) safeguard renewals to maximize lifetime value. You will marshal crossfunctional teams, shape AIenabled learning strategies, and serve as a senior advisor to Csuite stakeholders.
Key Responsibilities
1. Growth & Whitespace Expansion
Deliver 15% YoY revenue growth across assigned portfolio
Build multiyear account roadmaps aligning client business objectives with GP Strategies' full suite-managed learning, advisory, leadership, technical, and AIpowered solutions.
Originate and lead strategic pursuits (RFPs, solesource renewals, expansions) in partnership with sales, solutioning, and pricing teams.
2. Client Retention & Advocacy
Maintain >95% gross dollar retention and >105% net dollar retention.
Cultivate executivelevel relationships, positioning yourself as a trusted adviser on workforce transformation.
Drive executive business reviews linking learning impact to enterpriselevel outcomes, reinforcing value and securing renewals ahead of term.
3. Solution Innovation (AI & Digital)
Champion generativeAI, adaptive learning, and datadriven analytics to improve learner engagement, speed to competence, and ROI.
Collaborate with product, tech, and delivery teams to codesign pilots and scale successful innovations across the account.
Represent GP Strategies at industry events, panels, and client forums, positioning us as a thought leader in AIenabled L&D.
4. Operational & Commercial Excellence
Ensure SLA and KPI attainment; proactively mitigate delivery risks and manage escalations to resolution.
Lead commercial negotiations-pricing, T&Cs, contract extensions-while protecting margin and ensuring compliance.
Use CRM, CPQ, and salesenablement tools (e.g., Dynamics365, Gong, LinkedIn Navigator) to forecast accurately and drive pipeline discipline.
Qualifications
Bachelor's degree in Business, HR, Education, or related field; MBA or M.Ed. preferred.
10+ years managing $25100M+ global accounts in corporate learning, talent development, or HR services.
Proven track record delivering growth, whitespace expansion, and high renewal rates.
Deep expertise in learning operations, technology platforms, instructional design, and AI applications in L&D and sales.
Executive presence with superior consultative selling, negotiation, and financialacumen skills.
Proficiency with enterprise CRM and salesenablement stacks (Dynamics365, Power BI, etc.).
Ability to travel internationally up to 30%.
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