It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
This position will be required to report in office one day weekly as outlined by the management team. Candidates should reside within a commutable distance to the ACG Administrative Office Building located at: 1 Auto Club Drive Dearborn, Michigan 48126
Michigan Claim Support Assistant I- AAA The Auto Club Group
Reports to: Claim Manager as appropriate
What you will do:
Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems. Work under limited supervision to complete a set of related tasks to accomplish an objective. Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules. Receive inbound and make outbound customer phone calls to resolve claims needs. Resolve assignment conflicts and issues as needed. communicate effectively with others in a work environment and with the public. May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary. Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.
Supervisory Responsibilities:
None
How you will benefit:
A competitive salary hourly between $18.00 - $21.00
ACG offers excellent and comprehensive benefits packages, including:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
We are looking for candidates who:
Required Qualifications (these are the minimum requirements to qualify):
Education:
High School Diploma or equivalent
OR
One year of experience in processing, customer service or business administration
Experience in:
Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of problems
Processing transactions andposting to appropriate accounts
Organizing and prioritize multiple tasks
Communicating effectively (oral and written)
Using basic math skills
Using automated processing and computer systems
Performing data entry duties
Knowledge of:
Data processing techniques
Techniques used to audit data
Business processing procedures
Skills and Ability to:
Successfully complete General Claims Training
Gather data and prepare reports
Compose routine correspondence including letters and memos
Preferred Qualifications:
Effective communication skills both oral and written
One or more years of customer service experience
Call center or queue calling experience a plus
Experience working within an insurance or claims processing environment a plus
Knowledge of:
Claim processing functions
Claim processing system
Claim processing policy and procedures
Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. This position will be required to report in office once a week as outlined by the management team. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our... For full info follow application link.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
