Join Our Team as a Call Center Agent
Are you a motivated communicator who enjoys helping others and thrives in a fast-paced environment? We're looking for a high-energy Call Center Agent to join our team and be the first point of contact for prospective and existing customers.
In this role, your mission is clear: Set appointments and deliver an outstanding customer experience. You'll handle both inbound and outbound calls, address customer inquiries, and help connect potential clients with our expert sales team.
What You'll Do
Handle outbound and inbound customer calls with professionalism and care
Set qualified in-home appointments between prospects and sales representatives
Respond promptly to phone calls, voicemails, and messages
Accurately enter call details and outcomes into our CRM system
Identify customer needs, answer product/service questions, and provide solutions
Log and track activity consistently in our call systems
Screen and qualify leads for the sales team
Resolve customer concerns and complaints respectfully and efficiently
Redirect calls to the appropriate department as needed
Meet or exceed team and individual performance goals
What We're Looking For
High energy and ability to make a high volume of phone calls
Quick learner who can grasp product knowledge and service details
Coachable and open to ongoing training and feedback
Basic computer and internet proficiency
Excellent communication and interpersonal skills
Dependable, goal-driven, and professional under pressure
Prior call center or sales experience is a plus
Weekend availability
Key Metrics for Success
Why You'll Love Working With Us
Supportive and collaborative team environment
Ongoing training and professional development
Opportunity to contribute to a growing company with a strong mission
Competitive pay and performance-based incentives
A chance to make a real impact by connecting customers with solutions that matter
Our team at Refloor earned a Best Place to Work award from USA Today, a distinction based on employee feedback and workplace culture.
