Job Details

Job Details

Agency Support Analyst

Job Code Number

357033385

Job Description

Agency Support Analyst

US-MI-Lansing

Job ID: 2026-8531
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Farm Bureau Center

Overview

Agency Support Analyst Objective

To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system.

Responsibilities

Agency Support Analyst Responsibilities

Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures. Analyze and independently resolve 75 percent of assigned problems on initial end-user contact. Request assistance of senior analyst or Level II support if unable to determine immediate resolution. Assign unresolved complex problems to Level II technical support or other support personnel as appropriate. Dispatch unresolved network problems to appropriate vendors. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the problem tracking system.

Provide a solid level of support to applications and products including, but not limited to, FB CARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll’s ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service.

Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage.

Qualifications

Agency Support Analyst Qualifications

Required

High school diploma or equivalent required.

Three years of experience in information technology or concentrated use of personal computers required.

Good understanding of insurance concepts required.

Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience.

Preferred

Associate’s or bachelor’s degree in business or computer science preferred.

Experience in customer service or technical help desk environment preferred.

Understanding of Farm Bureau's processing environment preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal employment opportunity, including veterans and individuals with disabilities.

PI281774657

Organization Profile

Employer Name:

Job Target

Address:

225 State Street

Address Line 2:

Suite 300

City:

New London

State/Province/Region:

Zip/Postal Code:

06320

Description:

JobTarget is the foundation upon which careers and companies are built. Our technology and services connect millions of job seekers to hundreds of thousands of companies through thousands of job boards. We facilitate faster, more meaningful connections by powering niche job sites that target specific audiences of talent, and providing technology and advertising solutions for employers to more quickly and cost-effectively locate the most qualified candidates for their openings. Explore our Products & Services to experience the JobTarget difference or check out Who We Serve to narrow in on the best solutions to serve you.

Job Summary

Organization

Michigan Farm Bureau

Location

Lansing, Michigan 48909

Job Code Number

357033385

Positions Available

Expiration Date

2/27/2026

O*NET Code

15-1232.00

O*NET Occupation

Education Level

High School Diploma/Equivalency

Job Characteristics

Full-time

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Agency Support Analyst

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