Job Details

Position Title:
Customer Service Associate (On Site - University Center, MI)
Employee Group:
Support
Division/Department:
Bookstore
Status:
Part-time
Starting Salary: $13.73 – $14.98 per hour; Commensurate with Qualifications and Experience

Position Summary Information
Position Accountabilities and Essential Functions
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY
This position is responsible for providing customer service in the bookstore. Duties include answering phones, providing information to customers, operating cash registers and credit card machines, and processing financial aid charges within guidelines. Additional responsibilities include assisting customers with finding books and supplies, receiving merchandise shipments, checking in and shelving items, packing and shipping returns, processing online orders, and offering support across other bookstore functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

• Process customer sales transactions

• Operate cash registers, credit/debit machines, and refund registers

• Handle buyback transactions and data entry for financial aid charges

• Provide customer service to students, faculty, and staff including:

  • Answering phones

  • Processing internal charges, desk copy requests, special orders, and web orders

  • Assisting with locating books, supplies, and merchandise

• Receive and inventory incoming books, supplies, and clothing

• Unpack, price, and stock merchandise

• Provide clerical support as assigned

• Offer coverage for staff vacancies and special events as needed

Required Qualifications

• Minimum technology skills

• High school diploma or GED

• Less than one year of customer service experience

Additional Experiences Considered

• One or more years of customer service experience preferred

Application Deadline
Position will remain open until filled. First consideration will be given to applications received by December 3rd. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.

Special Instructions to Applicants
Complete an on-line application and attach:

• A cover letter with the position title addressing required skills

• Resume

• Copies of transcripts and/or certifications and licenses (official transcripts required upon hire)

Posting Specific Questions
Required fields are indicated with an asterisk (*)

• In order to track our recruitment sources, please indicate how you became aware of the position vacancy?

  • Delta.edu

  • Indeed.com

  • MI Works / MI Talent Bank

  • HigherEdJobs.com

  • Michigan HERC Website

  • MLive (Grand Rapids Press, Flint Journal, Ann Arbor News, Jackson Citizen Patriot, Kalamazoo Gazette, Saginaw News, Muskegon Chronicle, Bay City Times)

  • Other

• If you selected "Other" above, please tell us where you heard about this posting.
  (Open Ended Question)

• Describe your understanding and experience in creating a sense of belonging for all students, faculty, staff, and community members.
  (Open Ended Question)

Applicant Documents
Required Documents

• Resume

• Cover Letter

Optional Documents

• Transcript 1

• Transcript 2

• Transcript 3

• Letter of Recommendation 1

• Letter of Recommendation 2

• Letter of Recommendation 3

• Professional Certifications or Licensures