Job Details

Description

Under the supervision of a manager in the Juvenile Division, provides direction and customer service to individuals who have business in the Juvenile Division. Answers incoming telephone calls and responds to inquiries or assists in reaching the appropriate party. Operates a multi-line telephone for the Juvenile Division. Assists the general public in looking up Court schedules. Performs a variety of general support tasks including maintaining the Juvenile Court Officer sign in/out record, opening, reviewing and processing mail, verifying attorney vouchers, and other general clerical support tasks.

Essential Functions

1. Greets the public at the Juvenile Division front desk. Answers incoming calls, identifies the callers’ needs, and transfers to appropriate department or individual.  Uses de-escalation techniques when dealing with angry or hostile members of the public.
2. May respond to crisis/emergency situations that arise in the Juvenile Division lobby by notifying the appropriate law enforcement agency or Court Officers.  
3. Responds to routine inquiries as able regarding general office policies and procedures, staff availability, scheduling information, office hours, and related matters. Performs case management information system look-ups to obtain necessary information to answers inquiries.
4. May assist a Referee in preparing letters/summons for intake inquiries, and appearance tickets. Compiles transfer packets and creates hearing information forms in electronic filing system.  Makes necessary entries in case management system. Makes copies and mails letters regarding upcoming Court hearings.
5. Maintains a daily attendance record of Court staff (sign in/out sheet).
6. Opens mail, reviews documents and routes to appropriate office. Checks documents for missing signatures, motion fee checks, or enclosures and attaches form to be returned for missing information or documents. Looks up case number, assigned Judge and other case information and adds to file as needed.
7. Provides forms to clients as requested.
8. Operates computer terminal to check whether individual has a court case in the system. Uses the computer to perform background or juvenile record checks.
9. Performs general clerical tasks such sorting and processing legal notices and other documents, informing Victims Rights of upcoming inquiries, and related tasks.
10.  Performs a variety or related support tasks such as faxing documents, importing /index documents into Court document management system, making copies, preparing mailings, and related tasks.
11. Verifies all attorney vouchers to confirm attendance at hearing and billing accuracy.
12. Input attorney invoices for payment into financial management system.
13. Sorts and processes revenue checks as needed.

Other Functions:

• Serves as back-up for other clerical positions.
• May run the daily Ingham County Youth Center roster for management approval and dissemination.

Employment Qualifications

Education: High school graduation or equivalent.

Experience: Six months experience with a multi-line phone system, preferably in a court or related legal setting, with some data entry experience.

Other Requirements:

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

• Strong interpersonal and customer service skills.
• Ability to multitask in a fast-paced, public-facing environment.
• Competence using computers and standard office equipment.
• Attention to detail when reviewing legal and financial documents and entering relevant information in financial management system.

Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

Requirements and Working Conditions

Physical Requirements: This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made or otherwise qualified applicants unable to fulfill one or more of these requirements:

• Ability to operate multi-line telephone console.
• Ability to access court files.
• Ability to lift and carry files and or delivery boxes. 
• Ability to enter and retrieve information from a computer.
• Ability to operate standard office equipment.

Working Conditions:

• Works in office conditions.
• Requires sitting, standing, and light physical activity.
• During a public health emergency, the employee may be required to perform duties similar to, but not limited, to those in his/her job description.

UAW-D

Court Information Clerk 3/25/2025