SUMMARY
Responsible for supporting sales staff by providing administrative, clerical, and customer support. Follows up with customers, completes orders, and processes sales leads.
PRIMARY RESPONSIBILITIES
Answer telephone calls and assist customers.
Handle orders, complaints, and other inquiries.
Perform data entry when orders are completed or changed.
Process sales data and progress reports.
Follow up on sales leads.
Direct sales leads to appropriate member of sales team.
Answer questions about product or warranties.
Respond to emails, phone calls, and other forms of correspondence.
Promote and sell products and services.
Explain promotional offers.
Maintain client database.
Make PowerPoint presentations for sales staff.
Arrange meetings and conference rooms.
Coordinate travel arrangements.
Handle billing issues.
Organize events, conferences, and other meetings.
Ensure all client information is correct.
Attend trade shows to promote products.
Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices.
Track sales expenses.
Analyze sales reports.
Conduct customer-focused seminars.
Complete quarterly sales meeting data, templates, and presentations.
