CWO Coordinator
Pay Rate: $22/hour
Hours: Full-time, 40 hours per week
Assignment Length: Indefinite
Start Date: ASAP
Location: 100% Remote
Resume Review & Interviews: Yes
Position Overview
The CWO Coordinator is responsible for facilitating the contingent workforce management process for assigned customers. This role uses an e-procurement/VMS tool and works closely with hiring managers, approved vendors, and the internal program support team to ensure smooth operations and high service levels.
This position is ideal for a proactive, detail-oriented professional who thrives in a fast-paced, customer-facing environment.
Essential Functions
Serve as the first point of contact for team escalations
Act as the primary contact for customer and internal team questions and issues
Serve as a liaison between the customer, program team, and other stakeholders
Monitor and manage operational activities, including:
Onboarding and offboarding contractors (background checks, drug screens, renewals, site-specific requirements, badges)
Ensuring consistent and accurate use of VMS and billing systems
Timely completion of documentation and administrative tasks
Confirming assignment logistics (start/end dates, location, pay rates, hours, etc.)
Interact daily with hiring managers and suppliers to resolve program-related issues
Build and maintain strong professional relationships with customers and suppliers through consistent follow-up and communication
Contribute as a collaborative team member to ensure high-quality service delivery
Identify service delivery issues and provide timely, effective solutions
Does This Sound Like You?
Collaborative: Works effectively across teams and geographic boundaries
Independent Thinker: Comfortable making decisions and working autonomously
Credible & Reliable: Consistent, dependable, and trustworthy
Learner: Adapts to new information and applies it to problem-solving
Decision Maker: Analyzes complex issues, navigates ambiguity, and makes timely decisions
Leadership-Oriented: Supports colleagues with issue resolution, decision-making, and process improvement
Requirements
Education: BA/BS degree or equivalent work experience
Experience: 2+ years of customer service experience
Proven ability to build professional relationships with clients and suppliers
Strong verbal, written, and listening communication skills
Excellent problem-solving abilities
Strong organizational skills with the ability to prioritize and manage multiple tasks
Ability to work independently with minimal supervision
Demonstrates initiative, self-motivation, and strong time management
Proficient in MS Word, Excel, PowerPoint, and internet-based tools
What's in It for You?
Kelly takes pride in supporting the whole person-their career, their family, and their future. We believe work is about more than earning a paycheck; it's about building a life. Join a team that values growth, long-term relationships, and endless possibilities.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
