The Clinical Strategist is responsible for the management and successful delivery of clinical services supporting the success of the Radimetrics Enterprise Platform within the US healthcare environment. The position will actively collaborate with Sales, Service, Training, NPD, Marketing and Bayer management teams to promote and refine the value proposition, product features/functionality as well as the processes and services that support Bayer's RadimetricsTM Enterprise Platform (REP).
Planning, execution and follow-up associated with the clinical implementation of the RadimetricsTM Enterprise Platform to include clinical configuration and setup, network configuration, and software integration. Ensure all solutions are implemented according to Bayer R&I standards, in a manner that is also compliant for the customer.
Understand operational, technical and clinical objectives of the RadimetricsTM Enterprise Platform application and interfaces as well as overseeing and refining the delivery methodology including tracking delivery metrics, establishing deadlines and providing status reports to the informatics leadership and project management teams.
Support consultative efforts with customers and end-user departments to assess data flow, processes and impact on interfaced environment to drive successful clinical outcomes and customer value realization.
Drive delivery and refinement of clinical data validation supporting the RadimetricsTM Enterprise Platform in forms assessing data completeness and validity. Champion efforts to increase efficiencies leveraging technology to automate and streamline the data validation process.
Ensuring appropriate business and operational documentation and data is collected and leveraged to drive business intelligence powered decisions. Support and contribute to project and clinical data system initiatives to expand and refine the PSO's efficiency and ability to meet customer expectations throughout the implementation and clinical process.
Develop and activate standard operating procedures that support consistency and scale of our clinical informatics services.
Ensure Bayer's informatics solutions are clinically operating as intended within the specific operating practices and workflows of the hospital to include the identification, troubleshooting and resolution of any issues uncovered consistently across the US. Ensure that the Clinical Informatics Specialists work closely with the hospital staff at various levels, including C-suite, to ensure Bayer's solutions are providing complete, accurate, and meaningful information and value.
Ensuring the consistent delivery of education services, formal and informal, on Bayer's informatics solutions to include multiple stakeholders and roles within a customer site. Beyond hands-on training of the solution, this responsibility would also extend to effectively promoting the value of Bayer's solutions, creating enthusiasm within a customer site and encouraging adoption/utilization.
Drive constant process improvement for all clinical services through customer and employee feedback, Outcomes GAP analysis and direct observation.
Ensuring the ongoing support to installed base of RadimetricsTM Enterprise Platform customers, troubleshooting clinical issues as escalated, providing onsite and virtual training as defined by the project's statement of work. The ultimate goal is to ensure customers achieve maximum benefit and value from the solution throughout its lifecycle.
Drive the creation of customized project management implementation plans through detailed site and clinical workflow analysis; execute customized implementation plan with focus on maximizing value to the customer through process integration, individual site needs, future IT roadmap and desired clinical outcomes. Show firm commitment to continuous improvement through focus on customer success, education and adoption activities and processes. Shares best practices with all functions and suggestions for product and process improvement.
Creating, testing and deploying Business Intelligence/Data Analysis tools to drive Professional Services strategy.
Collaborating with other key stakeholders in planning and execution of necessary steps to scale the successful field delivery of our informatics platform and solutions.
Building and maintaining effective relationships with Bayer R&I customers, Imaging Informatics contacts and OEM representatives (scanner, PACS, SR, HIS/RIS). Participating in pre-sales activities as requested to support the Sales force.
Developing and managing experts on the solutions, services, and processes and training that support Bayer's Informatics platforms. Demonstrating initiative/self-learning to improve continuous knowledge-building in the Healthcare Imaging Informatics landscape.
Strategically manage, refine and activate Bayer's delivery of Clinical Education Services, Adoption Services and Customer Success Services with the goal of supporting the customer lifecycle from sale to clinical value and goal realization.
Cross-functionally supporting the business by attending key trade shows and conventions to evaluate new solutions, competition and emerging customer needs. Research information on competition and their strategies. Obtaining/maintaining relevant industry certifications. Remaining fully competent with all RadimetricsTM Enterprise Platform solutions and services.
Leading the employee development process and manage employee performance including the completion/review of performance management initiatives, hire, manage, train and develop employees within the Clinical Informatics Organization.
Partnering and collaborating with other PSO management to ensure seamless delivery and success Bayer's Professional Service offerings.
Developing and Implementing additional Professional Service offerings in the form of additional Education Services, Consulting, Data Analytics and customized high touch clinical support to aid customers in achieving clinical outcomes utilizing Bayer's informatics products.
WHO YOU ARE
Bayer seeks an incumbent that possesses the following:
REQUIRED QUALIFICATIONS
A minimum of 10 years of overall experience with 5 years Imaging Informatics experience as a Technologist, PACS/RIS/HIS/SR Administrator and/or related SW-HW product/device manager.
Detailed understanding of clinical workflow and ability to conduct site and workflow analysis with consultative, strategic conclusions.
Experience in troubleshooting, diagnostics and resolution of healthcare software solutions.
Understanding of the Radiology suites and diagnostic scanning environments.
Strong communication and presentation skills.
Ability to manage objections and drive to group consensus.
Strong detail orientation, organizational skills and time management.
Willingness to travel significantly (70%+)
Ability to operate a motor vehicle.
Strong competency in Customer Focus, Driving for Results, Integrity &Trust, Ethics & Values and Compassion.
Proven ability to demonstrate at minimum, Bayer's Team Contributor competencies: Action Oriented, Perseverance, Dealing with Ambiguity, Learning on the Fly and Problem Solving.
PREFERRED QUALIFICATIONS
Bachelor's or master's degree in a related technical discipline.
Certification as a Radiologic Technologist (RT).
Certification as a Certified Imaging Informatics Professional (CIIP).
Experience with network configuration and IT application integration within Healthcare and PACS/RIS/HIS/SR.
DICOM, HL7 and PACS/RIS/HIS/SR experience.
Database schema and data analytics experience.
Employees can expect to be paid a salary of between $125,000 - $187,000. Additional compensation may include a bonus or commis
