If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!
Reporting to the Senior Program Officer for Quality Assurance, the Program Officer for Monitoring and Evaluation - Foster Care conducts onsite monitoring visits for all program sites at least once per year and coordinates corrective actions. This position can be remote with occasional trips to Baltimore as needed.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:
- medical, dental, vision available the first day of employment
- generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
- company 403(b) contribution of 3%, an additional 7% match which vests immediately
At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.
Responsibilities/Duties
- Serve as the lead point of contact to ensure all pre-monitoring, monitoring and post-monitoring activities are completed in accordance with the Office of Refugee Resettlement (ORR) and Global Refuge Guidelines.
- Coordinate monitoring agenda with partner agencies and Global Refuge staff participating in the site visit.
- Coordinate with the Quality Assurance team to gather data to identify areas of non-compliance, to include desk monitoring, program capacity, and incident report trends during the monitoring period.
- Conduct on-site monitoring visits for all partner agencies, to include reviewing case, personnel and foster parent files, conducting interviews with partner agencies staff, stakeholders, foster parents and children in care, shadowing foster homes visits, and inspecting partner agencies facilities for compliance with all ORR policies and procedures.
- In collaboration with the AD and SPO for Quality Assurance, evaluate the data collected during desk monitoring and site visits to find areas of non-compliance and trends, as well as to identify areas where Global Refuge can provide support and technical assistance.
- Meet with partner agency leadership to discuss the outcomes of the monitoring visits.
- Write reports that thoroughly capture the outcomes of the monitoring visits within the given timeline.
- Request and review corrective action plans from sites as necessary and follow up on proposed actions.
- Enter all Corrective Action Plans (CAPs) and Program Development Plans (PDPs) updates in the internal database (Apricot)
- Coordinate travel arrangements for all Global Refuge staff participating in the site visit.
- Assist Senior Program Officer in reviewing internal scorecards, monitoring tools and checklists to ensure they are updated with ORR policies
- Review Global Refuge and partner agencies' internal policies to ensure compliance with ORR policies.
- Other duties as assigned.
Qualifications
- Master's Degree in Social Work or other behavioral science with at least three years of professional work experience highly preferred or an equivalent combination of education and experience, such as a bachelor's degree in a related field with at least five years of experience.
- Minimum of three years of experience with progressive roles and responsibilities in program management, program development, and/or quality assurance methods.
- Demonstrated knowledge of child welfare systems, principles, and practices is required. Experience with federally funded unaccompanied children's services programming preferred.
- Demonstrated ability to work within a team and independently to establish priorities and exercise sound judgment in response to systems that are highly complex, sensitive, and confidential.
- Demonstrated ability to develop and manage collaborative partnerships across various systems.
- Excellent oral and written communication skills and the ability to interact well with all levels of various systems.
- Commitment to Global Refuge core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.
Special Position Requirements
- Bilingual in Spanish strongly preferred
- Up to 50% travel required
- Valid driver's license required
- Must be able to pass an FBI background check as well as a CA/N check for every state resided in for the last five years
Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.
