W e are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality management. Bilingual abilities and hotel experience are highly valued to enhance guest relations and streamline operations in our resort environment.
Duties
- Greet guests promptly and courteously upon arrival, ensuring a positive first impression
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Maintain accurate reservation records and update guest information in the system
- Assist with night audit procedures to ensure financial accuracy and reporting
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Uphold phone etiquette standards when communicating via phone or in person
- Manage guest relations by addressing concerns promptly and professionally
Skills
- Strong background in hospitality management and customer service excellence
- Multilingual or bilingual skills to assist diverse guest populations
- Experience in hotel management, front desk operations, or resort environments preferred
- Excellent communication skills, both verbal and written
- Proficiency with multi-line phone systems and reservation software
- Ability to handle night audit responsibilities effectively when required
- Knowledge of guest services, hotel operations, and hospitality best practices
- Exceptional interpersonal skills with a focus on guest relations and guest satisfaction
- Ability to remain calm under pressure and resolve issues efficiently
This position offers an engaging opportunity to be part of a dynamic hospitality team dedicated to delivering outstanding guest experiences.
Pay: $15.00 - $16.50 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
