The Drzewiecki Agency, LLC are seeking a motivated and detail-oriented Insurance Customer Service Representative (CSR) to support our insurance agency. This role focuses on providing exceptional customer service, assisting clients with policy-related inquiries, and supporting licensed agents with administrative and service tasks. The ideal candidate is organized, can multi-task in a fast paced environment and customer-focused.
Key Responsibilities
· Provide excellent customer service via phone, email, and in-person interactions
· Assist clients with policy inquiries, billing questions, ID cards, certificates, and basic coverage explanations (non-sales)
· Process policy changes, endorsements, cancellations, and renewals under the direction of licensed agents
· Maintain accurate client records in agency management systems
· Collect and verify client information and documentation
· Follow up with clients regarding missing information or service requests
· Support licensed agents with administrative and clerical tasks
· Ensure compliance with Michigan insurance regulations and agency procedures
· Escalate sales, coverage recommendations, and binding requests to licensed agents
Licensing & Compliance
· This position is unlicensed and does not involve selling, soliciting, or binding insurance
Qualifications
· High school diploma or equivalent (required)
· Previous customer service or office experience preferred
· Strong communication and interpersonal skills
· Excellent organizational and time-management abilities
· Proficiency with computers and basic office software
· Ability to learn insurance products, systems, and procedures
· Professional demeanor and strong attention to detail
Preferred Skills
· Experience in insurance, banking, or financial services
· Familiarity with agency management systems (e.g., Applied, AMS, Hawksoft)
Compensation & Benefits
· Competitive hourly wage or salary (based on experience)
· Health benefits, PTO, and retirement options
· Opportunities for growth and advancement within the agency
Full-Time Monday through Friday, 9 AM-5 PM
In Office - Gaylord, MI
Starting pay is $17.50/hour
