Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Recruiting for this role ends on 1/26/26
Work You'll Do
As a Manager, you will lead and deliver Operate (AMS) engagements by transitioning, stabilizing, and maintaining a steady state of operations for large and medium-sized companies.
Illustrative activities include:
Provide service excellence by identifying key client business issues.
Determine and anticipate client needs by supplementing the standard services with innovative approaches and continuous risk management
Work closely with Account leadership
Define recommendations for the client in the context of the overall engagement.
Implement and oversee the quality of deliverables by effectively managing the team and day-to-day relationships to ensure exceptional performance.
Participate in the development, pricing, and presentation of proposals.
Manage, mentor, and develop team members.
The Team
Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
Are you looking for a role where you can establish a deep and long term relationship with your client while delivering ongoing support and enhancements for technology and business processes through long-term contracts? Join us where you will have the opportunity to work with cutting-edge platforms like SAP, Oracle, ServiceNow, and Workday Financials. We leverage AI, automation, and analytics to streamline operations, ensuring our clients' success. Apply now and become part of a team that drives innovation and excellence!
Qualifications
Required:
8+ years of technology related project experience
4 years experience with ServiceNow applications and modules
4 years' experience project management and / or team lead
Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.
4 years' experience in all phases of the Application Development Lifecycle
Bachelors Degree or equivalent experience
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
Certified ServiceNow System Administrator
An advanced degree in the area of specialization
Certified ITIL Administrator
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
US E-Consulting - AMS EOaaS ServiceNow Manager - FY26
Technical Specialist for Technical Resilience (Senior Consultant)
Deloitte's Technical Resilience Team empowers organizations to navigate uncertainty, prepare for most impactful risks, and thrive amidst disruption. From proactively identifying and assessing risks through conducting realistic crisis simulations, designing technical resilience for applications and cloud services, developing robust resilience playbooks, and operationalizing market solutions to improve incident response and recovery - we equip our clients with the capabilities they need to manage a continually evolving risk landscape and respond to and recover from disruptions efficiently.
We are looking for a technologist to join our team who has a clear understanding of systems and technologies found in a contemporary data center and/or cloud environment and is able to provide technical insights and industry subject matter expertise to our sales, delivery teams, and clients. Responsibilities will include leading highly technical discussions and communicating highly technical content through written word, graphic representations, and verbal presentation using audience appropriate terms to non-technical delivery teams and client stakeholders.
It takes a special kind of person to be on a high-performance team like this. Someone who thrives in an environment of ambiguity, responsiveness, and critical thinking. The issues we help our clients with are complex and require sophisticated solutions - the type of solutions that are best created by people who have the courage and confidence to challenge convention, and the humility to build on the work of others. The Technical Resilience practice is a great work environment with highly talented people, are you ready to join us?
Work you'll do
Identify unique technical risks or single points of failure that could cause an extended business disruption or crisis
Support end-to-end technical management of engagements from identification to design through implementation and testing
Navigate and discuss a variety of client technologies including legacy and cloud, on-premise and hosted - working to identify potential paths forward based on a client's unique challenges
Assist in designing operating models and other techniques that help maximize the adoption of risk and resilience methods
Working knowledge of current technologies (cyber security, servers and virtual systems, networking, storage, database administration, backup and recovery, cyber vaulting, software development lifecycle, replication strategies), and how these technologies are optimized in an effective enterprise architecture strategy
Implement technologies that enable organizations to respond to and recover from events in a more proactive and adaptive manner
Participate and facilitate in client workshop and lab environments
Collaborate with team members and clients on unique strategies that will enable organizations to withstand different internal and external risks
Support the Technical Resilience leadership and teams on pursuits and special projects
Contribute to expand the Technical Resilience portfolio including the industries and clients we serve
The team
A shifting geopolitical landscape, ever increasing dependence on technology, natural disasters and sudden events - today, business risk is more complex than ever, threatening the very survival of an organization. Our team helps executives, boards and decision-makers identify, assess, manage and respond to strategic risks and critical incidents that could undermine an organization's competitive position. Learn more about Deloitte Advisory's Cyber & Strategic Risk practice.
Required:
3-5+ years of previous experience with infrastructure or application architecture and working with on-premise and cloud technology environments
3-5+ years of related experience within consulting or professional services
1-3+ years of previous experience with backup & recovery or data protection technologies (e.g., Dell, Rubrik, Commvault, Cohesity, etc.)
BA/BS in Computer Engineering, Computer Science, Information Systems, Cyber Security, or demonstrated technical background and experience
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
Preferred:
3+ years Prior experience in risk management or related field such as business continuity management and cyber risk
3+ years demonstrated prior experience working in Information Technology related roles with proven ability to develop and lead technical delivery and operations teams
