Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a leading global organization in healthcare, is seeking a professional and customer-focused Contract Customer Service Representative who is proficient in either Korean or Japanese to join their team. This position is ideal for someone fluent in both Japanese and English who is passionate about delivering exceptional service and thrives in a fast-paced environment. Key Points * Serve as the primary point of contact for Japanese/Korean and English-speaking customers via phone, email, and chat. * Provide timely and accurate support regarding products, services, orders, and general inquiries. * Translate and communicate technical or procedural information between customers and internal teams. * Log all customer interactions in the CRM system and ensure follow-up on outstanding issues. * Collaborate with cross-functional departments to resolve complex problems and ensure customer satisfaction. * Assist with Japanese-to-English/Korean-to-English and English-to-Japanese/English-to-Korean written communications, including documentation and FAQs. About You * Fluent in Japanese/Korean and English, with excellent written and verbal communication skills in both languages. * 1+ year of customer service, call center, or client support experience preferred - experience in the healthcare industry is a plus! * Comfortable working with technology, including CRM tools and Microsoft Office. * Detail-oriented with the ability to multitask and stay organized in a dynamic environment. This contract opportunity offers hourly compensation up to $25/hour. If you are a tech savvy, customer-focused customer service professional proficient in both English and Korean/Japanese, please apply today with a Microsoft Word version of your resume! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you! Beacon Hill. Employing the Future (TM)
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