Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. Accounts Receivable Commercial Collections Specialist * Application deadline: January 25th, 2026 Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. About the role In order to help Cochlear continue to grow and service our customers, we are recruiting for Collections Specialist - Commercial in our Americas headquarters location in Lone Tree, Colorado. This role offers a remote work environment for those outside of the state of Colorado and varied hybrid work models for those inside the state of Colorado. To be successful in this role, you'll demonstrate leadership qualities and have a comprehensive understanding of the Accounts Receivable order-to-cash cycle. You will take full ownership of an assigned portfolio valued between $4M and $12M, ensuring timely review, follow-up, and collection of outstanding business receivables. You'll collaborate closely with the finance, reimbursement, customer service, and sales teams to maintain accurate records and resolve past-due balances. Intermediate Excel skills are required, and experience with SAP and Oracle is a plus, but not required. Key Responsibilities * Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment in full, payment arrangements and payment terms. * Pro-actively manage credit limit by communicating potential credit limit issues to customers * Collect on all outstanding receivables on assigned accounts. * Regular reporting of AR Aging and Credit and Collection efforts and issues to business owners and upper management * Escalate and recommend an account for watch or hold to upper management on future orders when there is cause for loss of financial exposure. * Timely follow-up and information gathering so that collection is made on all outstanding receivables on assigned accounts. * Review and recommend write off (adjustments) of accounts. * Issue refunds with appropriate documentation. Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: * Bachelor's degree in Business Administration, Accounting, Finance, or equivalent experience. * Must have 2-3 years of experience in commercial collections with solid knowledge of collection processes. * Must have strong written, verbal, active listening, and phone communication skills, with the ability to communicate professionally and effectively. * Computer literate with proficiency in Microsoft Office; SAP and Oracle knowledge is a plus. * Must have the ability to work independently with minimal supervision and take initiative when needed. * Ability to work under pressure, meet daily productivity and quality standards, and maintain a positive attitude in a team environment. * Ability to negotiate effectively using complete and accurate information to achieve optimal arrangements. * Ability to take a lead role in assisting others and collaborate within a team setting. * Knowledge of metrics and reporting to support performance tracking and decision-making. Total Rewards In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. * Pay Range in the United States: $26.44 - $28.85 based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location. * Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance. Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day. Learn more about what our employees are saying about working at Cochlear: What makes Cochlear a great place to work? How has Cochlear's culture and values impacted you? Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required. The work environment is a home/office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.
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