In this position...
The FCSD CIDR Product Concern Engineer (PCE) uses tools and data resources to identify vehicle concerns that cannot be repaired by dealers using existing diagnostics, parts and/or software. They perform additional detailed analysis to define concerns, identify the scope of vehicles affected, and make recommendations on the elements required of a successful remedy. The PCE supports resolution efforts by coordinating service trials, performing service readiness actions to define parts and/or software requirements, and authoring bulletins and messages for dealers.
What You'll Do...
Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources)
Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
Develop supporting data and analysis to substantiate and define concerns
Interface with Engineering activities to support global Concern Identification and Resolution efforts
Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
Coordinate service trials to ensure feasibility of repair proposals from engineering
Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
Review/monitor TSB/SSM/ISM articles generated by other activities
Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
Support Escalated Handling Team requests and work with Engineering SMEs as required
Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives
You'll have...
Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
Automotive service technical background required
Even better, you may have...
Dealer employment experience desired (fixed operations)
FCSD field experience desired
Experience leveraging Large Language Model / AI tools within analysis and problem-solving environments
Strong verbal communication, technical writing and presentation skills are a must
Capacity to effectively manage multiple tasks
Thrive within a small support team environment and using outside support teams
Must be able to adapt quickly to vehicle service requests for support
Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
Service part release process experience beneficial
Understanding of serviced software development and deployment processes desired
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
This position is a salary grade 6-8.
For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid (onsite 4 days a week in regional office or dealership) #LI-Hybrid #LI-Onsite
Requisition ID : 56638
