Description:
We are looking for a proactive and detail-oriented IT Product Manager for the North America eCommerce initiative. This role is responsible for driving the development and optimization of the company's digital commerce platforms. This role bridges the gap between business strategy and technical execution, ensuring that eCommerce solutions meet customer needs, align with IT architecture, and support scalable growth.
Key responsibilities:
In the domain of ICT Parts & Services, the key responsibilities will be the following:
Define and communicate the product vision and strategy for the eCommerce platform, aligning with business goals
Develop and manage the product backlog, prioritizing features based on customer needs, business value, and technical feasibility
Collaborate with cross-functional teams (design, development, marketing, operations) to deliver high-quality solutions that enhance the customer journey
Gather and refine requirements from stakeholders, translating them into actionable user stories and acceptance criteria
Conduct market research and competitor analysis to inform product decisions and identify opportunities for innovation
Monitor product performance metrics such as conversion rates, cart abandonment, and customer satisfaction to guide improvements
Act as the primary point of contact for product-related queries, feedback, and updates
Qualifications:
Education:
Bachelor's degree in Computer Science, Information Systems, Business, or related field.
5+ years of experience in product ownership or business analysis within eCommerce or IT environments.
Strong understanding of eCommerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and backend systems (ERP, CRM, OMS).
Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
Familiarity with APIs, cloud infrastructure, and data security best practices.
Great communication and organization skills.
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
