The Opportunity:
It is an exciting time at Stellantis Parts & Services as we aspire to be the Lead Provider of Service Solutions for All Vehicles, All Brands and All Customers. We are no longer just a traditional OE business unit. We are well on our way to become a comprehensive 360 aftermarket player, offering a full range of products and services that address the evolving needs of our customers, enabling us to enhance customer retention and cultivate long-term loyalty throughout the entire vehicle lifecycle
Mission:
To lead the global marketing intelligence function by delivering actionable customer insights, orchestrating research methodologies, optimizing budget efficiency, and ensuring strategic impact across global and regional P&S stakeholders.
Key Responsibilities:
Customer Research & Insights
Design, manage, and execute global customer surveys (quantitative and qualitative).
Lead global product clinics, subscription studies, and willingness-to-pay research.
Translate insights into strategic recommendations to support product, marketing, and service decisions
Budget Management & Efficiency
Oversee the global P&S MI budget, ensuring optimal allocation and ROI.
Identify synergies across brands and regions to streamline research investments
Stakeholder Engagement & Activation
Ensure insights are activated through compelling storytelling and integrated into decision-making processes.
Collaborate with global functions, brands, and regional teams to align intelligence with business priorities.
Ensure proper storage, accessibility, and obsolescence management of insights and deliverables.
Methodology & Standards Leadership
Serve as the methodological reference for customer research, ensuring consistency, neutrality, and rigor.
Maintain and evolve best practices in data collection, analysis, and reporting
Cross-Functional Collaboration
Act as a central orchestrator of the MI ecosystem, fostering collaboration across Product, Brand, Data Science, and Strategy teams.
Lead initiatives like naming governance, trend foresight, and customer segmentation.
Data Strategy & Tools
Support the development of unified customer knowledge platforms (e.g., data lakes, dashboards).
Promote the use of advanced analytics tools (e.g., MTab, Databricks) to enhance insight generation
Basic Qualifications:
Bachelor's degree in Marketing, Business, Statistics, or related field
5+ years of experience in marketing intelligence, customer research, or customer insights institutes
Strong analytical and storytelling skills; ability to influence senior stakeholders
Experience managing international research programs and budgets
Proficiency in survey tools, data visualization platforms, and statistical software (Notions on AI-empowered applied to MI activities)
Preferred Qualifications:
MBA
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
