Mission:
Monitor, analyze, and manage product anomalies coming from the field from detection to resolution.
Ensure robust quality processes and alignment with Stellantis standards across regions.
Support the deployment of solutions in the network via Technical Service Bulletins (TSBs) and service campaigns.
Contribute to the design/specification and implementation of the systems supporting detection
Standardize worldwide management of the technical service bulleting
Main Responsibilities:
Detect, analyze, and manage product anomalies, coordinating with engineering teams and suppliers for resolution.
Ensure quality processes are followed and continuously improved across all regions.
Support the creation and distribution of Technical Service Bulletins (TSBs) and service campaigns to the repair network.
Collaborate with field teams and workshops to gather feedback and validate solutions.
Write clear and structured specifications for system development related to quality and technical support.
Analyze technical data to identify trends, root causes, and improvement opportunities.
Maintain a 360 view of the repair workshop environment to ensure practical and effective solutions.
Leverage deep knowledge of Stellantis products and technical documentation to support diagnostics and repair strategies.
Benchmark best practices from other OEMs to enhance internal processes and tools.
Basic Qualifications:
Bachelor's Degree in a related field
5+ years' experience in the automotive industry
Strong knowledge of product quality processes, anomaly detection, and issue resolution workflows
Familiarity with workshop operations, repair procedures, and technical documentation
Experience in managing TSBs, service campaigns, and network communication
Ability to write functional and technical specifications for system development
Strong analytical and problem-solving skills, including data interpretation
Capacity for synthesis and simplification of complex technical topics
Fluent in English (spoken and written)
Preferred Qualifications:
MBA
Bilingual
Experience with other OEMs is a strong plus
Experience working or collaborating with Stellantis
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
