Job Details

Job Details

Customer Support Rep/Ntl Acct

Job Code Number

348223315

Job Description

S.P. Richards Company

S.P. Richards is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity. The company ensures that all applicants and employees are considered for hire, promotion and job status, without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, veteran status, disability, or any other characteristic protected by law.

Summary: Provide customer service to regional and local accounts. Work with the accounts’ corporate/regional/inside offices facilitating purchasing, delivery, billing, and general inquiry.

Location: Grand Rapids, MI

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Field incoming customer support requests via phone and ServiceNow workflow

Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders

Answer product related questions and provide information from manufacturers

Order entry

Facilitate returns and follow up on credits

Fulfill customer requests for proof of delivery or invoice/credit copies

Provide sales support to Jan/San field and IAM teams

Provide information to SPR branches regarding various programs and their service requirements

Competencies:

Communication

Customer Focus

Decision Making/Judgment

Delivers Results

Productivity

Quality

Teamwork

Work Environment/Safety

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associates degree preferred or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

Microsoft Word and Excel, E-mail

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the environment is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision, distance vision, peripheral vision and ability to adjust focus.

Equal employment opportunity, including veterans and individuals with disabilities.

PI280701448

Organization Profile

Employer Name:

Job Target

Address:

225 State Street

Address Line 2:

Suite 300

City:

New London

State/Province/Region:

Zip/Postal Code:

06320

Description:

JobTarget is the foundation upon which careers and companies are built. Our technology and services connect millions of job seekers to hundreds of thousands of companies through thousands of job boards. We facilitate faster, more meaningful connections by powering niche job sites that target specific audiences of talent, and providing technology and advertising solutions for employers to more quickly and cost-effectively locate the most qualified candidates for their openings. Explore our Products & Services to experience the JobTarget difference or check out Who We Serve to narrow in on the best solutions to serve you.

Job Summary

Organization

S.P. Richards Company

Location

Kentwood, Michigan 49512

Job Code Number

348223315

Positions Available

Expiration Date

1/18/2026

O*NET Code

43-4051.00

O*NET Occupation

Customer Service Representatives

Education Level

High School Diploma/Equivalency

Job Characteristics

Full-time

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Customer Support Rep/Ntl Acct

Organization Profile

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