Job Summary
The Associate Director, R&D HCP Engagement CoE is a critical change agent and system implementer responsible for designing the operating model and overseeing the execution of a unified, compliant, and exceptional service model for all Healthcare Professional (HCP) engagement and contracting within R&D. This role will seek to transform an inconsistent process into an audit-ready, "white glove" service, providing necessary direction to a direct report responsible for day-to-day execution. While initially focusing on Medical Affairs, the vision is to cover all R&D HCP engagement over time. This position reports into the Medical Excellence & Operations Vendor and Contracts Management Lead and directly manages the Manager, HCP Engagement Lead. This position will lead the transformation of how Otsuka plans, governs, and executes interactions with healthcare professionals; ensuring all engagements are conducted with the highest standards of integrity, transparency, and efficiency while enabling scientific collaboration and knowledge exchange across regions.
Job Description
Key Responsibilities Include:
Process Design and Implementation
Set the vision and operational roadmap for the HCP Engagement CoE, acting as the primary change agent to transform the fragmented HCP engagement process into a unified, compliant, and efficient service model
Lead the end-to-end design and implementation of the centralized HCP engagement and contracting system (e.g., leveraging iHub and Veeva), ensuring the system architecture supports both operational excellence and stringent compliance standards
Drive the continuous identification of gaps and the necessary innovation of the CoE's processes, championing the use of technology and AI to support workflow improvement across Medical Affairs and R&D
Team Leadership and Operational Oversight
Directly manage, coach, and develop the Manager, HCP Engagement Lead, overseeing their performance, workload, and adherence to newly implemented process standards and protocols
Provide operational oversight for tracking the entire HCP engagement process, ensuring the Manager accurately monitors performance and proactively identifies and resolves systemic process bottlenecks
Design and enforce the framework for a robust feedback loop with internal stakeholders (e.g., Sourcing, Finance, Compliance) and external experts, ensuring the CoE service model evolves based on customer needs and reputational impact
Develop and implement a comprehensive training and certification program for all internal stakeholders involved in HCP engagement.
Governance, Compliance, and Audit Readiness
Serve as the primary point of accountability for global oversight of HCP interactions, ensuring compliance with internal policies, legal requirements, and industry codes (e.g., PhRMA, EFPIA).
Establish the governance structure for HCP engagement to ensure all contracting elements and fair market value (FMV) determinations are audit-ready
Design the framework for monitoring HCP engagement frequency and workload to prevent KOL fatigue and manage the ethical use of experts across R&D and Commercial activities
Set the standards for "white glove" service, ensuring the Manager maintains timely, professional, and consistent communication with external experts to mitigate reputational risk
Data, Metrics, and Insights
Define and monitor performance metrics and engagement analytics to assess effectiveness and identify opportunities for optimization in HCP contracting
Develop dashboards and KPIs to monitor processing of HCP payments
Analyze engagement data to identify trends, efficiency opportunities, and compliance risks
Ensure visibility, transparency, and data integrity across the end-to-end HCP lifecycle from engagement request to contract close-out
Partner with R&D and Medical leaders to use data insights to inform strategic planning and continuous improvement
Identify process inefficiencies and implement scalable, automated solutions to reduce cycle times and administrative burden
Lead cross-functional Root Cause Analysis (RCA) initiatives and implement corrective and preventive action (CAPA) plans
Establish KPIs and dashboards to monitor process performance, turnaround times, and compliance adherence
Consider technology and AI to support workflow improvement
Qualifications
Education and Experience:
Bachelor's degree in Business Administration, Life Sciences, Finance, Law or a related field is required
Previous experience in HCP Contracting and Payments Required
Minimum 6-8 years of experience in pharmaceutical R&D, biotechnology or healthcare industry, with strong experience in Medical Affairs, R&D operations, or HCP contracting within the pharmaceutical or biotech industry
Deep understanding of HCP engagement processes, including contracting, cross-border approvals, and compliance frameworks
Proven track record of developing and operationalizing frameworks, processes, or centers of excellence in a global & matrixed organization
Experience collaborating cross-functionally with clinical, medical, and commercial partners
Strong understanding of regulatory, compliance, and ethical standards governing HCP interactions globally
Familiarity with digital engagement platforms, CRM systems, and data-driven engagement models is a plus
Contract Development and Management Experience required
Skills and Competencies:
Exceptional ability to provide vision and drive organizational change, successfully in a complex, matrixed organization
Strong analytical and operational skills
Deep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements
Strong knowledge of global regulatory and compliance standards (FDA, EFPIA, IFPMA, PhRMA)
Proven track record of proactive, entrepreneurial work style
Excellent communication, executive presentation and collaboration skills
Demonstrated ability to deliver exceptional customer service and build strong relationships with internal and external stakeholders, ensuring a positive and professional experience at every touchpoint.
Strong negotiation skills and demonstrated relationship building
Excellent project management, organizational cross-functional collaboration and stakeholder management skills
Ability to lead through influence and drive alignment across diverse teams
Ability to spearhead change in a complex, matrixed organization
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $146,955.00 - Maximum $219,650.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states
