Description
The Best Teams are Created and Maintained Here.
Job Summary
- The Branch Manager is responsible for overseeing all aspects of branch operations, including compliance, safety, efficiency, customer service, and profitability. This leadership role drives business growth through strategic sales management and client relationship development while ensuring the effective recruitment, training, and performance management of branch staff. The Branch Manager plays a crucial role in creating a high-performing, professional, and safe work environment that aligns with company values and standards.
Duties and Responsibilities:
Branch Operations
Supervise and support daily branch operations to ensure safety, efficiency, and compliance with company policies and procedures
Oversee the delivery of operational services and supervise teams to ensure consistent, high-quality performance
Maintain branch facilities, physical assets, and equipment to provide a professional, safe, and organized working environment
Ensure proper usage, maintenance, and accountability of tools and resources
Sales & Business Development
Develop and execute strategic business development plans to meet or exceed annual growth targets
Manage and support the sales team to maintain a healthy, qualified sales pipeline
Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers
Customer Service & Relationship Management
Supervise teams to ensure consistent delivery of high-quality services and a superior customer experience
Respond to customer concerns/complaints promptly and effectively to ensure satisfaction and retention
Build and maintain strong relationships with key clients and business partners
Monitor client feedback and implement service improvements to drive retention and meet customer expectations
Financial & Performance Management
Manage branch Profit & Loss (P&L), including revenue generation, expense control, and financial forecasting
Ensure timely billing and collections to support cash flow and financial health
Identify opportunities to increase revenue through cross-selling, ancillary services, or new service offerings
Track performance against KPIs and implement improvements to maximize branch profitability
Environment, Health & Safety (EHS)
Ensure strict adherence to company Environment, Health, and Safety (EHS) policies and procedures
Monitor safety performance and proactively implement strategies to reduce risks and prevent incidents
Promote a culture of safety and accountability across all branch operations
Team Leadership & Development
Recruit, onboard, train, and develop branch staff to ensure service excellence and operational effectiveness
Set clear performance expectations and conduct regular performance check-ins, coaching, and corrective actions
Foster a positive branch culture emphasizing engagement, accountability, teamwork, and professional growth
Build overall branch capabilities to support sustainable long-term success
Education and Experience:
Bachelor's degree in Business, Horticulture, or equivalent combination of landscape maintenance/construction industry experience and education
3-5 years of management experience, preferably in landscaping, operations, or a service-based industry
Demonstrated ability to manage P&L and understand financial reports
Strong knowledge of safety standards and operational compliance practices
Proven leadership skills with experience in team development, motivation, and performance management
Results-driven leader who motivates teams and builds strong customer relationships
Adaptive and proactive in managing change and solving complex operational issues
Excellent communication, problem-solving, and customer service skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and relevant business software
Physical Demands/Requirements:
Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers
Ability to physically perform the basic life operational functions of walking, standing, and kneeling
Work Environment:
- Work in an indoor office and also outdoors during site walkthroughs and site supervision duties
BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
This job description is subject to change at any time.
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process .
It's Not Just a Team. It's One BrightView.
