Company Description
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon.
We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.
Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too.
We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology, SanDisk® and WD® brands.
Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data.
Job Description
Role Overview
The Senior Manager, Logistics & Global Control Tower is a strategic leader responsible for orchestrating end-to-end logistics operations and overseeing Regional Control Towers across North America, Europe, the Middle East, and Africa. Acting as the "air-traffic controller" of the supply chain, this role leverages advanced visibility platforms (e.g., FourKites, Project44, or similar),, foundation systems (OTM, GTM, Oracle GOP, etc),, predictive analytics, and a 24/7 follow-the-sun approach to anticipate disruptions, minimize delays, and optimize cost and service levels. The position drives operational excellence, digital transformation, and continuous improvement, leading a geographically distributed team to deliver resilient, efficient, and customer-centric logistics solutions.
Key Responsibilities
Control Tower Leadership & End-to-End Visibility
Lead and continuously improve the Global Logistics Control Tower, ensuring real-time supply chain visibility and proactive management across North America, Europe, the Middle East, and Africa.
Orchestrate daily operations : Oversee real-time monitoring, exception management, escalation protocols, and recovery planning for NA & EMEA regions.
Own and present supply chain performance metrics (OTD, OTIF, loss and damage, cost per shipment, exception resolution time, carbon footprint) to drive actionable insights and executive decision-making.
Drive risk mitigation : Use predictive analytics, orchestration tools, AI-driven forecasting, and real-time data to anticipate and resolve disruptions.
Collaborate cross-functionally with procurement, demand planning, customer operations, warranty operations, trade compliance, other control tower leaders, and carriers/3PLs to resolve issues and optimize service levels.
Lead root-cause analysis for major disruptions and implement corrective/preventive actions with internal and external stakeholders.
Champion continuous improvement : Advance process automation, refine playbooks, and integrate new technologies and data sources.
Develop and mentor a diverse team of control tower analysts across multiple regions and time zones.
Manage vendor relationships and drive enhancements to visibility platforms and control tower capabilities.
Support strategic initiatives : Enable network design, scenario modeling, improvement initiatives and operational readiness for peak seasons.
Digital Transformation & Technology Leadership
Champion the adoption and integration of cutting-edge logistics technologies, including:
Real-time transport visibility platforms (e.g., FourKites, Project44, etc...)
Warehouse and transport management systems (WMS/TMS)
Robotics, IoT, and automation
Predictive analytics and AI/ML optimization engines
Cloud-based logistics platforms and digital twins
Drive digitalization initiatives with the Logistics Center of Excellence to enhance data quality, usability, and decision-making speed.
Oversee the implementation and utilization of IoT sensors and advanced analytics for real-time monitoring, risk mitigation, and process automation.
Operational Excellence
Develop and execute logistics strategies aligned with global and regional objectives, focusing on Lean, Six Sigma, and continuous improvement methodologies.
Establish and monitor KPIs for transportation, warehousing, customs, and cost, using advanced dashboarding and data visualization tools.
Lead resilience planning, risk assessment, and mitigation strategies to ensure supply chain continuity and adaptability across all regions.
Change Management & Agility
Leading change initiatives to drive technology adoption, cultural transformation, and process innovation across diverse teams.
Demonstrating agility in responding to regional disruptions, regulatory changes, and evolving customer needs.
Collaborative Leadership & Stakeholder Engagement
Foster collaboration and trust among cross-functional, cross-regional teams and stakeholders, promoting open communication and the sharing of best practices to ensure alignment and customer satisfaction.
Serve as the primary interface for logistics functions and internal stakeholders across all regions.
AI-Driven Process Optimization & Data-Driven Decision Making
Integrate AI and machine learning to optimize demand forecasting, routing, inventory, and predictive maintenance.
Promote a data-driven culture, empowering teams to use analytics for operational decisions, transparency, and continuous improvement through shared KPIs and dashboards.
Team Leadership & Talent Development
Build and mentor a high-performing, digitally fluent logistics and control tower team; promote upskilling in AI, automation, and data literacy.
Design and implement formal skills needs analysis, talent marketplaces, and cross-functional recruiting strategies to future-proof the organization.
Compliance & Sustainability
Ensure audit readiness, regulatory compliance, and adherence to global standards in all logistics operations.
Champion sustainability initiatives, including carbon footprint reduction, green logistics practices, and responsible resource management.
Qualifications
Qualifications
Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Analytics, or related field (Master's/MBA preferred).
8-12+ years of progressive logistics/supply chain experience, with at least 4-5 years in a control tower, supply chain visibility, or real-time transportation management leadership role.
Proven hands-on experience with leading control tower platforms (FourKites, Project44, Tive, Overhaul, SAP Control Tower, Blue Yonder Control Tower, etc.).
Deep expertise in end-to-end logistics processes across multiple modes (ocean, air, parcel, LTL/FTL, intermodal, last mile, fulfillment operations, trade operations).
Strong background in exception management, predictive analytics, and performance score-carding.
Demonstrated success reducing detention/demurrage, improving OTIF by =10%, and delivering multimillion-dollar cost savings through control tower initiatives.
Experience managing or collaborating with 24/7 or follow-the-sun teams is a strong plus.
Preferred Skills
Analytical mindset with advanced Excel/SQL/Tableau/Power BI skills; experience with AI/ML-driven forecasting tools highly desirable.
Experience with robotics, IoT, blockchain, visibilit
