A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Answer incoming calls from established patients, providing timely and courteous assistance. Responsible for obtaining and updating surgical authorizations via phone, fax, and mail. Maintain and manage patient records and databases with a strong focus on accuracy, confidentiality, and compliance. Perform CPT and ICD-10 coding with precision to support accurate billing and documentation. Coordinate patient care across departments and utilize clinical systems such as MiChart and MiDent to ensure efficient and seamless workflows. Communicate effectively with faculty and staff to facilitate proper care coordination and scheduling. Triage referrals and schedule appointments based on clinical urgency and provider availability. Collect and verify insurance information, explain clinic workflows to patients, and confirm demographic details to support accurate billing and high-quality care delivery.
Resolve a wide range of patient concerns, including billing inquiries, referral issues, and retroactive authorization requests. Perform various administrative and clerical duties as assigned, such as uploading and indexing documents into MiChart and MiDent. Create and maintain patient charts, and utilize platforms including Dropbox, Box, Champs, Delta Dental, Blue Cross/Blue Shield, and other state and commercial insurance portals.
Communicate with referring dentists to obtain radiographs, correct referral information, and secure necessary authorizations. Manage medical consults by receiving, processing, and delivering them to the appropriate providers via fax. Follow up with patients regarding appointment scheduling, authorization approvals, and denials. Participate in meetings and contribute to special projects as assigned, supporting overall clinic operations and patient care coordination.
High School diploma or GED and 2 years of experience working in a medical/dental office. Knowledge of basic medical or dental terminology and prior experience performing complex scheduling and financial counseling for patients. General knowledge of office practices and obtaining medical records. Excellent customer service skills, exceptional interpersonal skills and the ability to work well as a team player with ability to take direction and communicate with team and patients courteously and respectfully at all times. Demonstrated excellent communication skills and information technology skills. Energetic individual, motivated with a positive and professional attitude with an excellent ability to multi-task and work in a high volume area. Excellent organizational skills. Excellent attention to detail. Excellent attendance record. Flexibility required in all aspects of work assignments.
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
MDentistry: advancing health through education, service, research and discovery.
MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, to creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
