JOB TITLE: IT Site Support
JOB CODE: IT Site Support
JOB LEVEL: Professional (Associate)
FUNCTION: Information Technology - Systems Support
SUBFUNCTION: Infrastructure Services
REPORTS TO:
IT Supervisor - GIOS Regional
IT Manager - GIOS Regional
DIRECT REPORTS: n/a
JOB SUMMARY:
The IT Site Support role provides IT infrastructure support on-site and remotely, including incident management, system maintenance, and project delivery, working closely with the Global IT team and external partners. This role ensures IT systems operate reliably, securely, and in line with company standards.
JOB RESPONSIBILITIES:
Information Technology
Provide incident, problem, and request management through IT service management systems.
Procure, configure, deploy, and support end-user devices (laptops, desktops, workstations, mobile devices) and phone systems.
Support servers, networks (WAN/LAN), UPS, switches, backup environments, and third-party vendor systems.
Maintain on-site computer rooms, racks, cabling, and data rooms.
Manage vendor service activities, SLAs, and escalation processes.
Maintain IT asset registers and conduct physical audits; support refresh and retirement programs.
Plan and implement IT infrastructure changes, expansions, or renovations.
Execute patching plans, manage backup/restoration processes, and ensure critical equipment reliability.
Track time, report efforts, and manage vendor resources on-site and remotely.
Participate in audits, service-level reviews, continuous improvement initiatives, and training of end users.
Support advanced engineering projects to develop new or improved processes and plant automation systems.
Support Operations with troubleshoot, maintain, and program PLC and other automation controls for equipment
Conduct machine risk assessments, ensure compliance with machine safety standards, and participate in TMSS initiatives.
Assist in facility expansion planning, layout design, system integration, and quality control.
Create software requirements documentation, contribute to peer reviews, and participate in validation and testing.
Develop and maintain process documentation, work instructions, and best practice guidelines.
Gather, analyze, and compile data in presentable format from automation systems to support operations and continuous improvement initiatives.
IT support for (2) locations within an hour of each other
JOB REQUIREMENTS:
EDUCATION:
Bachelor Degree in Electronics, Computer Science, Engineering, or similar discipline preferred
EXPERIENCE:
1-3 years of prior experience
REQUIREMENTS:
Information Technology Skills
Strong ability to work independently within a matrix organization.
Expertise in installation, configuration, patching, and troubleshooting of Windows OS, Microsoft tools, and client-side software.
Experience with Dell hardware (desktops, laptops, printers), handheld scanners, barcode printers, and plotters.
Experience with Microsoft SQL server. Understanding of database structure, stored procedures, and queries.
Basic troubleshooting knowledge for Windows Server, Cisco switches, access points, routers, APC UPS, LAN/WAN, and biometric devices.
Optional experience with Active Directory administration, Bitlocker encryption, and mobile device support.
Familiarity with IT service desk processes and service-level objectives.
Skilled in MS Project, Visio, Excel, Word, and PowerPoint.
Strong technical troubleshooting, problem-solving, organizational, and time management skills.
Customer-focused with excellent communication, relationship-building, and networking abilities; able to translate technical concepts for non-technical audiences.
Ability to learn quickly, adapt to change, and meet project deliverables.
Knowledge of 5S principles and ability to conduct knowledge-sharing sessions.
Experience with PLC & HMI equipment preferred.
Ability to support plant automation, process improvement initiatives, and integration of IT and controls systems.
PHYSICAL DEMANDS:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Flexibility to work long hours and other work schedules as needed
Ability to lift up to 50 - 100 lbs.
Extensive standing, walking, climbing, stooping, bending over, reaching, twisting, arm wrist and hand motion,
Manual dexterity
Good visual ability
Frequent skin exposure to chemical - based fluids such as coolant, drawing compounds, lubricating oils, etc
WORK ENVIRONMENT:
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
This job is performed in all areas of building facility including offices and production plant floor on all equipment and machines
Varying temperatures (cold to hot)
Infrequent exposure to outside weather environment
Fast - paced work environment
Small, confined space around some machines/equipment
Wet, slippery floors in some areas
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
