Overview
GovCIO is seeking a Senior Order Management Representative to oversee all aspects of customer product and solution orders. This role ensures timely and accurate processing in alignment with departmental SLAs, while maintaining a strong focus on delivering exceptional customer satisfaction.
This position will be a fully remote position located within the United States.
Responsibilities
Effectively oversee order management operations to ensure we meet defined SLA's and department objectives. Produce reports to Manager at required timeframes
Generate Monthly, Quarterly, or on-demand metrics to determine if departmental SLAs are being met. Identify and take course correction at necessary.
Produce and monitor both the Held and At-risk activity to drive lines/orders to closure
Oversee the management of each order, to include RMAs, working with internal resources, Finance, Purchasing, Vendors, Sales, Collectors and Billers to ensure quick turnaround of order and shipment and invoicing of product to the customer
Primary point of contact for resolution of escalated issues and cross functional teams
Review customer survey results evaluate and act as necessary including contact to the customer.
Work cross functionally with other business areas to improve internal process's
Perform root cause analysis to identify and implement proactive solutions for department development
Qualifications
Required Skills and Experience
Bachelor's with 5 - 8 years (or commensurate experience)
7 - 10 years of order processing or relevant experience
Superior organization and follow up skills to ensure responsibilities and goals are met within SLA's
Detail oriented and ability to prioritize and work well under pressure in a fast-paced environment
Works independently, makes informed decisions, and communicates relevant information to management.
Excellent problem-solving skills that reflect conscious effort to improve customer experience while minimizing cost and risk to Iron Bow
Ability to properly assess end-to-end impact of potential process changes
Ability to read and understand Government and Commercial contracts and familiarity with the FAR
Intermediate level of experience with Microsoft Office, especially Excel and Outlook
Travel Requirements
There is approximately 5% travel requirement for this position.
Preferred Skills and Experience
Possess effective communication skills which reflect active listening, critical thinking, and a customer focused tone
Prior experience in Order Management strongly desired
Experience in government contracting and reseller environment preferred
Drive employee accountability, teamwork, customer focus, and mutual respect
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $78,000.00 - USD $83,000.00 /Yr.
Submit a referral to this job (https://careers-govcio.icims.com/jobs/7134/senior-order-management-rep-%28remote%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)
Location US-Remote
ID 2025-7134
Category Corporate Operations & Support Services
Position Type Full-Time
