GREAT OPPORTUNITY FOR ENTRY LEVEL I.T. POSITION
*Part-time work on Tuesdays/Wednesdays preferably 8.0 hours/day.*
The role of the Computer Operations Specialist is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools, as well as require that the individual give in-person, hands-on help at the desktop level.
The Computer Operations Specialist will work closely with the Computer Operations Coordinator in all areas of Information Technology. This person will be exposed to valuable learning experiences related to network administration and planning, software licensing, vendor negotiations, desktop and server upgrades, and firewall and security configuration.
PRINCIPLE DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Follow all Federal and State guidelines regarding the acquisition, maintenance and disposal of equipment.
Assist with maintenance and regulation of server backups on a daily basis.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and peripheral devices, printing/scanning devices, presentation equipment, and other products.
Install anti-virus software.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Test fixes to ensure problems have been adequately resolved.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Collaborate with Computer Operations Coordinator to ensure efficient operation of the company’s desktop computing environment.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problem resolution, and escalate problems (when required) to the Computer Operations Coordinator.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Conduct research on desktop products in support of PC procurement and development efforts.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.