Our Opening and Your Responsibilities
Summary
The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.
To be eligible for this internship, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.
Essential Duties and Responsibilities
Can be located in any of the following locations -
Grand Rapids Michigan
Satisfy all Safety Requirements for both MT-PI and Customer Sites
Attend tier calls led by a Regional Service Manager
Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account
cost, time, and customer needs/expectations
Develop and maintain good customer relationships; Become the customer's trusted advisor
Identify root cause of service issues (first time fix)
Accurately complete and submit all service reports and documentation per service activity, timesheets, and
expense reports in a timely manner
Keep up with ongoing technical training
Weekend/afterhours work as required based on workload and rotation
Maintain company supplied equipment, tools, and inventory
In addition to our core values, all employees must follow the Code of Conduct
Other duties and tasks as assigned
What You Need to Succeed
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Required Knowledge, Skills and Abilities:
Ability to use all types of hand tools and digital test equipment
Knowledge of mechanics, electronics, and distribution systems
Working mechanical knowledge of conveyor systems
Working knowledge of AC and DC electrical distribution systems
Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
Self-motivated for high performance
Strong verbal and written communication skills
Customer focused
Detail oriented
Experience working in a fast-paced environment and meeting tight time constraints.
Fluency in English and Spanish a plus
Minimum Education / Experience Required:
High School Diploma or a GED required.
Associate of Science in Electronics or Engineering Technology, or equivalent work experience preferred
Physical Demands & Work Environment:
Field Service Technicians are required to work in the following environments with the listed physical demands with or without reasonable accommodation.
Constantly works around moving mechanical parts in conditions that include cold and hot temperatures, and humid environments.
Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts.
Occasionally works in explosive environments.
Noise level may by loud at times.
The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed.
Ability to constantly lift and move tools and equipment up to 75 pounds
Ability to regularly climb (ascend/descend) stairs and ladders
Constantly stands, walks, stoops, kneels, crouch or crawls. Constantly positions self to service machinery in tight and/or dark spaces.
Must be able to constantly visually inspect machinery, computers, tools and parts
Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane.
Occasional shift differences (early morning/late night) as needed
Occasional 10 hour + Days as needed
Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.
