Job Details

Job Details

Customer Service Representative II

Job Code Number

343573428

Job Description

Grand Rapids, MI, USA
Full time
R25_0000042289

SUMMARY:
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES:
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

See Description

Equal employment opportunity, including veterans and individuals with disabilities.

PI280164988

Organization Profile

Employer Name:

Job Target

Address:

225 State Street

Address Line 2:

Suite 300

City:

New London

State/Province/Region:

Zip/Postal Code:

06320

Description:

JobTarget is the foundation upon which careers and companies are built. Our technology and services connect millions of job seekers to hundreds of thousands of companies through thousands of job boards. We facilitate faster, more meaningful connections by powering niche job sites that target specific audiences of talent, and providing technology and advertising solutions for employers to more quickly and cost-effectively locate the most qualified candidates for their openings. Explore our Products & Services to experience the JobTarget difference or check out Who We Serve to narrow in on the best solutions to serve you.

Job Summary

Organization

Motion Industries

Location

Grand Rapids, Michigan 49503

Job Code Number

343573428

Positions Available

Expiration Date

12/27/2025

O*NET Code

43-4051.00

O*NET Occupation

Customer Service Representatives

Education Level

High School Diploma/Equivalency

Job Characteristics

Full-time

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Customer Service Representative II

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