The FCA Quality Organization is currently seeking a Warranty & Reliability Specialist to join our Quality team at FCA's Quality Engineering Center in Auburn Hills, Michigan. The Warranty & Reliability Specialist is responsible to facilitate and lead quality teams to assist with identification and corrective actions of failures identified through the analysis process. The candidate must have a proven track record for developing and executing standardization of manufacturing quality enablers. The Warranty & Reliability Specialist must be a creative problem solver, proactive in the identification and resolution of vehicle quality. The selected individual will have experience in managing cross-functionally and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape and present outstanding teamwork, interpersonal and communication skills. The candidate must be high-energy, hands-on individual with strength of convictions - a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others. Moreover, this person must have unquestioned integrity.
The specific responsibilities include but are not limited to:
Identify new emerging field issues by analyzing warranty returned material and data to understand failure modes and effects
Manage part return & analysis material activities for Electrical & Electronics components to ensure returned material are utilized to assist with Corporate Quality initiatives for root cause identification
Review supplier testing procedures to ensure evaluations of material is accurate
Strong understanding of vehicle electrical systems, including electrical vehicles & hybrid systems
Utilize corporate data reporting systems to capture quality spills and to ensure clean points are in place
Plan, prioritize, set goals and manage multiple projects in a technical and business environment
Strong communication skills to support meetings at all levels of the company, including senior leadership
Represent the "Voice of the Customer" to ensure quality issues are escalated for resolution
Contribute or drive team success by clarifying expectation and minimizing political hurdles
Demonstrate unwavering commitment to delivering results and champion achievements
Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
Strong interpersonal skills with ability to work in a team environment
Assist in managing day-to-day activities of assigned UAW personnel
Must possess strong communication & presentation skills
Self-motivated and willing to challenge teams on all aspects of quality
Basic Qualifications:
Bachelor of Science or higher in Engineering or a related technical degree (Business Technical or dual degree is acceptable I.E.: Major in BA with a minor in Automotive / Technology or Engineering Technology)
5+ years experience in automotive (quality/service/engineering)
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
Self-directed and team oriented with demonstrated planning/problem solving skills
Experience and working knowledge of computer systems and software required
Proficiency in the Microsoft Office suite
Experience within a union environment
Preferred Qualifications:
High Power Point presentation skills
Experience with Parts Return Analysis System Plus (PRAS+)
Experience with Global Issue Management System (GIMs)
Working knowledge of Stellantis data systems
Must have good technical and analytical problem solving skills
Knowledge of data analytics tools (Quantic/Palantir)
Green Belt/Black Belt certification
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
