Position Description - ICT - Customer Relationship Management (CRM)
As the Product Manager for digital platforms within the ICT SMKG organization, you will be responsible for the roadmap and delivery of the features needed to fulfil customer needs and business goals. You will work closely with cross-functional stakeholders from design, marketing, business to ensure successful product development and launch. You will refine priorities and lead execution to achieve the desired outcomes.
Job Responsibilities include:
Manage strategy and product roadmap, ensuring alignment with the company's overall goals.
Manage your product backlog independently, leading both business and technical decision-making through coordination and collaboration with cross-functional partners and business leaders.
Define each product evolution as User Stories, prioritizing them within your Product Backlog, and support execution through agile methodologies.
Work closely with development, design and other teams to ensure product features are developed as planned.
Communicate with other teams or leadership to provide updates on delivery timelines, product progress, upcoming releases or changes in priorities, status, risks and escalations.
Build relationships with key stakeholders who contribute to the definition and ongoing support of the digital platforms.
Manage a development team, encouraging team spirit and ensuring everyone collaborates effectively to meet the team's mission.
Basic Qualifications:
Bachelors degree in Business, Data Science, Statistics, Business Analytics, Management Information Systems, Computer Science, IT, or a related field
5+ years of Customer Relationship Management systems experience
Experience in product management and agile methodologies
Strong customer-obsessed attitude
Ability to manage multiple priorities and lead cross-functional teams
Results-driven and self-motivated
Written and verbal communication skills
Ability to collaborate, build relationships and influence people
Strong organizational skills, ability to work under pressure and manage multiple priorities with competing resource demands
Good interpersonal skills and ability to build relationships at all levels of the organization
Direct Experience in campaign development, testing and deployment
Experience in Data and Cloud architecture
Experience in CRM solutions, primarily Salesforce Clouds
Strong Knowledge of Software and Content Development life cycles
Experience with Digital Asset Management systems integrations
Experience with web site content management systems integrations
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
