Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
We are experiencing growth and are seeking energetic, enthusiastic, smart, talented, people-oriented professional to join our Global Product Support team and work within a group of technical support engineers who are focused on helping customers be successful adopting and using Inspyrus software.
JOB DESCRIPTION
Providing quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
Triage, troubleshoot and resolve problems reported by customers
Debug and test SQL queries that integrate with external data sources
Respond to and resolve alerts received from our monitoring tool in a timely manner
Have professional written and verbal interactions with customers detailing out solutions to their needs
Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues when necessary
Create knowledge-based articles and documentation to help other support team members and customers help themselves
Work with our services, development and product management teams to help communicate customer needs and urgency
DESIRED SKILLS AND EXPERTISE
The successful applicant will possess the following requirements (items are required unless noted otherwise):
Strong SQL and PL/SQL skills
Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
Strong problem-solving skills, ability to think through complex problems and come up with creative remediation solutions
Strong analytical capability
Experience with Oracle Webcenter Capture & Forms Recognition, Unix/Linux, Oracle DB, SQL Developer tools
Experience using APIs such as REST and SOAP
Excellent written and verbal communication skills
Strong drive and self-guidance for doing what is right for our customers
Adaptable to new processes, methods and tools
REQUIRED EXPERIENCE
Hands-on experience with SQL, PL/SQL, SQL Developer
Hands-on experience with Unix/Linux, including searching log files
Hands-on experience using Issue Tracking/Management system like JIRA
Preferred Experience
Oracle Fusion Middleware
Oracle WebCenter Imaging
Java a plus.
QUALIFICATIONS
Bachelor's Degree in Computer Science or equivalent experience.
Minimum 8 years of relevant experience.
Will have to work a rotating on call schedule Thurs afternoon- Sunday afternoon as part of the team.
This is a US based role only.
Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:https://jobs.globalpayments.com/en/why-global-payments/benefits/The pay range for this role is between $95k-$105k per year .The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.The position listed in this requisition is ineligible for the referral bonus award program."Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado."Please note: As part of our hiring process, candidates may be required to complete identity verification. This step helps us maintain a safe and compliant, and equitable hiring process. Additional details will be shared if you are selected to move forward in the interviewprocess.#Li- Remote
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
