Genesis10 is seeking a Consumer Loan Servicing Specialist: II (Intermediate). This is a hybrid 7-month contract position with a client located in Midland, MI. This position requires 4 days on-site per week.
Compensation: $20.00-24.00 per hour, W2
Responsibilities:
Process transactional maintenance on lines of credit, including payments, payoffs, reversals, and account closings.
Ensure internal accounts are cleared within required time frames and meet strict SLAs and regulatory requirements.
Work out of MSP to complete loan maintenance tasks and manage task queue.
Use internal tools for research and processing:
ESS for borrower and account information.
EDR for document retrieval and imaging requests.
LMR to work on internal requests and update notations.
CheckVision to access check and ticket images.
Utilize Microsoft Teams, Outlook, and Excel for communication, scheduling, and data tracking.
Track and reconcile work accurately, documenting daily production in SharePoint.
Complete end-of-day balancing and month-end clearance of all items before leaving.
Apply basic math skills to validate transaction accuracy.
Investigate discrepancies by asking critical questions such as "What happened?" and "Why did it happen?" to resolve issues.
Escalate unresolved issues to team leads or managers promptly.
Collaborate with team members on group responsibilities while working independently on assigned tasks.
Maintain a high level of attention to detail to ensure customer impact is minimized.
Handle limited customer communication via email, primarily using prewritten responses for authorizations.
Participate in weekly team meetings and complete phased training with shadowing and mentoring.
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
