Customer Service Specialist
About Kendall Group
Galloup, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Customer Service Specialist position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Operations Manager, the Customer Service Specialist is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution.
Exciting work you will do:
The essential duties and responsibilities of the Customer Service Specialist position will consist of, but are not limited to, the following:
Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and external customers in a prompt manner
Maintain and grow customer sales and gross profits to meet Company growth objectives
Enter orders into Eclipse and Salesforce business systems and document all transactions in accordance with Company quality system and procedures
Reach out to customers to follow-up on quotes and provide the feedback to our outside sales representatives
Use Company and vendor resources to provide excellent customer service
Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution
Expedite orders when necessary
Maintain quality service by adhering to Kendall Group policies, procedures, and standards
Perform other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Understanding Others, Listening
Problem Solving
Teamwork and collaboration
Priority Setting
What you'll need:
Work Experience: Entry Level
Education: Associate's degree or equivalent work experience
Analytics/Computer Skills: Experience working with MS Office
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills, including telephone aptitude and the ability to interface with customers, suppliers and outside sales representatives
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Ability to see, talk and hear
Ability to sit for 8 hours a day
Physical Environment: Normal office environment
Qualifications we prefer but don't require:
Work Experience: Previous inside sale, preferably with a related product line, or with end users in an industrial or technical environment; an understanding of level, pressure, flow and temperature devices; experience interfacing or supporting a direct sales force
Education: Technical degree or bachelor's degree
Analytics/Computer Skills: Salesforce, Microsoft Dynamics or Epicor/Solar Eclipse
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
