The Account Specialist is primarily focused on leading the renewal for existing accounts during renewal window. The account specialist will have strong relationships with our customer success and sales teams to help ensure a great experience for our clients while mitigating risk.
About the Role:
Responsibilities
Own the end-to-end renewal process for a portfolio of customers
Manage quoting, contract execution, and renewal forecasting
Identify and execute low-complexity upsell and cross-sell opportunities
Respond to inbound commercial inquiries and route complex opportunities appropriately
Partner with CSMs to align renewal timing with customer value realization
Collaborate with Finance and Legal to ensure smooth processing of commercial transactions
Daily Activities
Renewal Management: Drive timely and accurate renewals by managing quotes, contracts, and customer communications, ensuring a seamless experience
Commercial Execution: Handle inbound commercial requests, identify small-scale upsell opportunities, and support pricing discussions in collaboration with CSMs & Sales
Cross-Functional Collaboration: Work closely with CSMs, Sales, Finance, and Legal to align on customer strategy, pricing, and contract terms
Data & Forecasting: Maintain accurate renewal forecasts, update CRM records, and ensure visibility into commercial performance
Customer Communication: Engage with customers to confirm renewal intent, clarify terms, and ensure commercial alignment with their evolving needs
Key Metrics
Renewal & Retention: Percentage of contracts successfully renewed and customers retained within assigned accounts
Cross-Sales & Upsells: Revenue generated from low-complexity upsell and cross-sell opportunities identified and executed through the renewal process
About You:
Education & Experience
Bachelor's degree in Business, Marketing, or a related field (or relevant experience)
2+ years in account management, renewals, inside sales, or customer-facing roles, preferably in a SaaS or recurring revenue environment
Skills & Attributes
Strong commercial acumen and negotiation skills
Excellent communication and relationship management abilities
Highly organized with attention to detail and follow-through
Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms)
Comfortable working cross-functionally and managing multiple priorities
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What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy... For full info follow application link.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
